Case Management Specialist

5 days ago

Melbourne, Victoria, Australia beBeeCaseOfficer Full time $60,000 - $105,000
About the Role

The APS6 Case Management Officer is responsible for undertaking end-to-end case management activities, subject to appropriate line manager input and oversight.

  • Undertaking case management of AAT applications in relation to reviewable decisions.
  • Resolving matters through case management of complex AAT matters and analysing to develop options for early resolution.
  • Obtaining necessary information and advice to effectively resolve AAT matters.
  • Applying alternate dispute resolution methods and advocacy skills to resolving applications/reviews, in keeping with the model litigant principles.
Responsibilities
  • Attending Case Conferences, Conciliations and Hearings conducted by the AAT.
  • Preparing documents detailing resolution options and outcomes at Case Management meetings.
  • Assessing and responding to priorities and risks, including risk to the participant & Scheme sustainability.
  • Preparing and maintaining electronic record keeping, including evidence supporting decision-making processes and justifying conclusions reached during the case management process.
Requirements
  • The ability to produce work in a deadline-driven environment.
  • High organisational/administrative abilities.
  • Methodical and process-driven.
  • Inquisitive and problem-solving approach.
Additional Information

Please note that our client is a federal government department, and can only consider applications from candidates with Australian Citizenship.

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