Head of Operational Risk Management

4 weeks ago


Brisbane, Queensland, Australia Heritage and People's Choice Full time
About the Role

We are seeking an experienced and skilled Head of Operational Risk to join our Group Risk leadership team. As a key member of our team, you will be responsible for developing and implementing comprehensive risk management frameworks across People First Bank.

Key Responsibilities
  • Develop and maintain enterprise-level Operational Risk and Resilience Management Frameworks.
  • Assess and manage operational risk, data risk, technology, and information security risks.
  • Lead a team of dynamic Operational and Information Security risk professionals.
  • Support the business in maturing our Three Lines risk governance model.
  • Develop policies, standards, and guidelines aligned with industry best practices.
  • Cultivate a culture of risk awareness and proactive mitigation throughout the organisation.
  • Provide oversight and challenge of processes supporting the management of service provider arrangements and supply chain risks.
  • Maintain comprehensive Bank-wide information security management governance and frameworks.
  • Monitor, analyse, and report on operational risks and operational risk profiles.
About You

We are looking for a motivated and passionate senior leader with a proven track record of successfully shaping risk management strategies and fostering a culture of resilience at all organisational levels. Your experience in leading and mentoring high-performing teams, driving continuous improvement, and cultivating a culture of accountability and collaboration will ensure your success.

You will have:

  • 10+ years industry-related experience in an equivalent role for a medium to large organisation.
  • Demonstrated experience in the end-to-end development and enhancement of risk policies, procedures, and frameworks aligned with industry best practices.
  • Demonstrated experience in operational risk management, including development of frameworks and integration of risk frameworks across end-to-end business processes.
  • Demonstrated experience managing technology and information security risks, including significant understanding of regulatory requirements associated with Information security.
  • Extensive experience in writing and developing business documents, reports, and policies.
  • Highly developed networking, interpersonal, and stakeholder management skills.
About Us

People First Bank is a leading mutual banking organisation, 100% member-owned, with approximately 720,000 members and 1,900 employees. We exist to create a better future for our members and the communities in which they live. We are committed to creating an outstanding working environment where you feel supported, can continue to develop, and are proud advocates of our members and our business.

We offer great incentives and benefits, including employee banking benefits, discounted insurances, work-from-anywhere philosophy, career development opportunities, and a dedicated Employee Assistance Program.



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