Growth and Retention Strategist

1 month ago


Derwent Park, Australia Grupo Mantra Full time
About the Role

We are seeking a skilled and experienced professional to join our Realty & Asset Management team as a Growth & Retention Manager. As a key member of our team, you will be responsible for developing and implementing effective strategies to drive growth of apartments under management and improve owner retention rates.

Key Responsibilities
  • Develop and implement growth strategies to increase apartments under management;
  • Create and implement retention strategies to increase owner loyalty and sentiment;
  • Analyse key movement data to identify trends and patterns to inform growth and retention strategies;
  • Monitor and report on the performance of growth and retention initiatives;
  • Lead and motivate the Owner Relations and Admin Support teams to achieve their goals;
  • Effectively resolve escalated owner enquiries and concerns;
  • Develop and maintain a high level of knowledge about the management letting options provided by Accor and relevant industry legislation;
  • Manage projects related to growth and retention strategies;
Requirements
  • Experience within the Hotel or Property Industry in leading Relationship Management/Business Development/Property Management teams;
  • Excellent verbal and written communication skills;
  • Fluency (written and verbal) in English - other language skills desirable;
  • A current real estate sales certificate or transferrable licence;
About Us

Accor is a world leader in the hotel industry, present in 110 countries, with more than 5,000 hotels and 10,000 restaurants and bars. We offer a diverse range of brands, including luxury and high-end, mid-range and economic offers, exclusive lifestyle concepts, venues for shows and entertainment, clubs, restaurants and bars, private residences, shared accommodation, concierge services and co-working spaces.

We have a portfolio of incomparable brands, led by more than 300,000 employees around the world. Our loyalty program, ALL - Accor Live Limitless, benefits more than 65 million members.



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