Customer Service Representative
4 weeks ago
Accor is a world leader in the hotel industry, present in 110 countries, with more than 5,000 hotels and 10,000 restaurants and bars. The group deploys an integrated hotel ecosystem that is among the most diversified in the sector, notably associating luxury and high-end brands, mid-range and economic offers, exclusive lifestyle concepts, venues for shows and entertainment, clubs, restaurants and bars, private residences, shared accommodation, concierge services and co-working spaces.
Our Team
- We are looking for customer service superstars who want to join our high-performing, industry-leading inbound contact centre team based in Surfers Paradise.
- Our consultants are responsible for providing exceptional experiences to our guests, whether it's pre- or post-stay at our hotels across the Pacific.
Why Choose Us?
- No overnight shifts or late finishes (the latest we finish is 7PM on weekdays).
- Dedicated Assistant Managers and Coaches to help you learn more and earn more.
- Attractive offices located in the heart of Surfers Paradise with an engaging environment that motivates you to succeed.
- Discounted accommodation and food & beverage at our expansive range of hotels and resorts.
- Access to our leading Learn Your Way training academy, which leads to new and exciting career journeys with a leading hospitality business.
What Will It Take?
- A can-do attitude and a strong ability in processing and problem-solving.
- A confident candidate who loves travel and can transfer this same energy over the phone.
- Demonstrated ability to multitask and utilise your time effectively.
- Ability to confidently liaise with internal and external stakeholders.
- Comfortable using Microsoft Office (Word, Excel, Outlook) and other software packages.
These roles require our successful candidates to have availability to work a rotating roster of varying shifts from Monday to Friday 7am-7pm and Saturday and Sunday 9am-5pm. For the right candidate, Full Time and Part Time positions are available.
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