Senior Workflow Specialist

2 days ago

Sydney, New South Wales, Australia beBeeFinancial Full time $100,000 - $120,000
Job Overview

This is a senior-level professional responsible for implementing and managing customer and industry workflows within financial services institutions.

Main Responsibilities:
  • Conducting in-depth workshops with clients to understand their business processes, regulatory requirements, and digital transformation objectives.
  • Demonstrating the capabilities of ServiceNow's Customer & Industry Workflows in addressing key pain points such as complaint handling, loan servicing, onboarding, and agent assist.
  • BUILDING STRATEGIC PARTNERSHIPS WITH FINANCIAL SERVICES CUSTOMERS AND ECOSYSTEM PARTNERS TO DRIVE LONG-TERM SUCCESS AND GROWTH.
Key Strengths:
  • Expertise in financial services operations, including front-office, middle-office, and back-office functions in banking, insurance, or wealth management, as well as familiarity with regulatory landscapes.
  • Able to leverage AI-driven insights into workflow optimization and decision-making, such as automation, risk compliance, and virtual agents.
  • Excellent communication and presentation skills, engaging technical and business stakeholders from contact centre managers to Chief Operating Officers.
  • Familiarity with the ServiceNow platform (CSM, FSM, and Industry Workflows) or adjacent enterprise platforms used in financial services.

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