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Customer Service Team Leader
2 months ago
We are seeking a dynamic and driven individual to lead our Customer Service Team in the Business Desking & Seating Systems division. As a key member of our team, you will be responsible for driving sales, ensuring exceptional customer service, and leading a dedicated team.
Key Responsibilities:- Sales and Customer Service Team Leadership:
- Lead and motivate a team of sales and customer service representatives specializing in Business Desking & Seating Systems.
- Provide coaching, guidance, and support to team members to achieve sales targets and deliver outstanding customer service in this product category.
- Scheduling Estimators and Quotation Preparation:
- Coordinate and schedule estimators to conduct assessments and gather necessary information for quotations.
- Prepare accurate and comprehensive quotations based on customer requirements and assessment findings.
- Present quotations to customers in a clear and persuasive manner, addressing any inquiries and concerns.
- Quotation Follow-Up and Order Securing:
- Proactively follow up on quotations to understand customer needs and concerns.
- Negotiate terms, pricing, and finalize orders to secure contracts and drive revenue growth.
- Maintain a systematic approach to quotation tracking and order fulfillment.
- Facilitation of Project Handovers to Operations:
- Coordinate project handovers to the operations team for projects.
- Provide comprehensive project briefings and documentation.
- Collaborate with cross-functional teams to guarantee successful project delivery and customer satisfaction.
- Proven experience in sales and customer service.
- Strong organizational and multitasking skills to effectively manage scheduling, quotations, and project handovers.
- Excellent communication and negotiation skills to build rapport with customers and secure orders.
- Proficient in relevant software applications (e.g., CRM systems, MS Office) for quotation preparation and tracking.
- Ability to lead and inspire a team to achieve targets and uphold a high standard of customer service.
We are committed to excellence in customer satisfaction and business growth in the Business Desking & Seating Systems industry. If you are a motivated and results-driven individual, we encourage you to apply for this exciting opportunity.
