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Senior Team Leader

4 weeks ago

Perth, Western Australia Kincare Full time
About the Role

We are seeking an experienced Team Leader to join our team at KinCare, a leading provider of in-home care services to older Australians. As a Team Leader, you will be responsible for supporting and developing a team of community workers who provide high-quality care to our customers.

Key Responsibilities:

  • Provide coaching and ongoing support to a team of 45+ community workers
  • Manage team and individual performance, ensuring exceptional customer service
  • Conduct interviews and inductions for new care workers
  • Manage payroll and other administrative tasks
  • Ensure compliance targets are met and handle customer escalations

About You:

  • Proven team leadership experience in community, call centre, retail, hospitality, or similar industries
  • Ability to build trusted relationships and communicate with empathy
  • Previous experience in the Community/Aged Care industry is a plus
  • Exceptional communication and time management skills
  • Strong passion for compliance and customer satisfaction

About KinCare:

We have a 30-year track record of supporting older Australians to live independently. Our team is passionate about improving the quality of life and health & well-being for our customers through tailored in-home care services.

We offer a supportive and flexible work environment, with opportunities for professional growth and development. If you are a motivated and experienced leader who is passionate about making a difference in the lives of older Australians, we encourage you to apply.