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InWork Support Coach

2 months ago

City of Rockingham, Australia atWork DES Full time
About the Role

We are seeking a highly motivated and experienced InWork Support Coach to join our team in Rockingham. As an InWork Support Coach, you will play a critical role in supporting our clients to maintain sustainable and ongoing employment.

Key Responsibilities
  • Ensure all placed clients are supported and contacted on a regular basis;
  • Identify areas where alternative or additional training is required and facilitate this support where appropriate;
  • Track all placements and maintain up-to-date records;
  • Provide on-the-job support to participants and employers to ensure Participants maintain sustainable and ongoing employment;
  • Liaise with employers, clients, and other team members to assist clients to maintain their employment;
  • Assist with management of claims;
  • Escalate risks or concerns through appropriate channels;
  • Ensure our clients, employers, and stakeholders receive exceptional service at every stage of the process.
Requirements
  • Experience in a customer service or client-facing role, minimum one year's experience;
  • Ideal experience of working with people overcoming challenges;
  • Happy and confident liaising with multiple external and internal stakeholders;
  • Confident working to KPIs and making placements that result in sustainable and lasting employment for our clients/employers;
  • An overall desire to be part of our broader atWork Australia family, with a true belief in our purpose: to connect people and business, so both can thrive;
  • Hold a current Driver's Licence.
What We Offer
  • On-the-job training as well as ongoing career development and national opportunities;
  • Access to MedHealth Academy including your own professional development plan inclusive of individual training and mentoring;
  • Opportunity to complete a Certificate IV in Employment Services *conditions apply;
  • Job stability and guaranteed full-time hours;
  • Achievable quarterly incentive scheme;
  • Access to a range of benefits including discounts for health insurance, access to psychology services, ability to purchase additional leave, roadside assistance, and paid parental leave.
About atWork Australia

We are a leading employment services provider working with Australians living with disability, injury, health condition, or those who require additional support, across the nation. We empower our clients, supporting them to build better working lives. Our approach is to support a person in the way that most helps them transform their life, in pursuit of our belief that work's for everyone.

We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers, and Indigenous Australians to our team. We are happy to adjust our recruitment process to support accessibility needs.