Current jobs related to Customer Solutions Specialist - Parramatta, New South Wales - Pepper Financial Services Group

  • Customer Solutions Specialist

    2 weeks ago

    Parramatta, New South Wales, Australia Pepper Financial Services Group Full time

    About the RoleThe Customer Solutions Specialist will be responsible for ensuring the appropriate administration of disputes and providing an exemplary level of customer service in line with Pepper guidelines.Minimise risk to the organisation through the appropriate administration of disputes whilst providing an exemplary level of customer service.De-escalate...

  • Solutions Specialist

    4 weeks ago

    Parramatta, New South Wales, Australia Catholic Education Diocese of Parramatta Full time

    Job Title: Solutions SpecialistWe are seeking a highly skilled Solutions Specialist to join our team at Catholic Education Diocese of Parramatta. As a key member of our IT department, you will be responsible for delivering exceptional technical solutions to support our organization's goals and objectives.Key Responsibilities:Design, implement, and maintain...

  • Customer Solutions Specialist

    1 month ago

    Parramatta, New South Wales, Australia Pepper Financial Services Group Full time

    {"The Role": "The RoleWe are seeking a highly skilled and experienced Customer Solutions Case Officer to join our team at Pepper Financial Services Group. As a key member of our Customer Solutions team, you will be responsible for ensuring the appropriate administration of disputes and document custody, while providing an exemplary level of customer service...

  • Customer Solutions Specialist

    4 weeks ago

    Parramatta, New South Wales, Australia Pepper Financial Services Group Full time

    About the RoleThe Customer Solutions Case Officer will be responsible for ensuring the appropriate administration of disputes and document custody, while providing an exceptional level of customer service in line with Pepper Financial Services Group's guidelines.Key ResponsibilitiesMinimise risk to the organisation through the effective administration of...

  • Customer Solutions Specialist

    4 weeks ago

    Parramatta, New South Wales, Australia Pepper Financial Services Group Full time

    About the RoleThe Customer Solutions Case Officer will be responsible for ensuring the effective administration of disputes and document custody, while providing exceptional customer service in line with Pepper Financial Services Group's guidelines.Key ResponsibilitiesMinimise risk to the organisation through the appropriate administration of disputes and...

  • Customer Solutions Specialist

    4 weeks ago

    Parramatta, New South Wales, Australia Pepper Financial Services Group Full time

    {"The Role": "Customer Solutions Case OfficerBased in our new Parramatta office, the primary purpose of this role is to ensure the appropriate administration of disputes and document custody while providing an exceptional level of customer service in line with Pepper Financial Services Group guidelines.Minimise risk to the organisation through the...

  • Solutions Specialist

    4 weeks ago

    Parramatta, New South Wales, Australia Catholic Schools Parramatta Diocese Full time

    Job Title: Solutions SpecialistWe are seeking a highly skilled Solutions Specialist to join our team at Catholic Schools Parramatta Diocese. As a key member of our IT department, you will be responsible for delivering exceptional technical support and solutions to our staff and students.About the RoleThis is a full-time, temporary position (12 months) that...

  • Customer Banking Specialist

    3 weeks ago

    Parramatta, New South Wales, Australia Commonwealth Bank of Australia Full time

    About the RoleWe are seeking a highly skilled and customer-focused Customer Banking Specialist to join our Retail Banking Services team at the Commonwealth Bank of Australia.As a key member of our team, you will be responsible for delivering exceptional customer service and support to our customers, providing them with tailored financial solutions and advice...

  • Customer Banking Specialist

    3 weeks ago

    Parramatta, New South Wales, Australia Commonwealth Bank of Australia Full time

    About the RoleWe are seeking a highly skilled and customer-focused Customer Banking Specialist to join our Retail Banking Services team at the Commonwealth Bank of Australia.Key ResponsibilitiesDeliver exceptional customer service by providing in-depth conversations with customers about their banking needs, including home loans, business banking, and...

  • Customer Banking Specialist

    2 weeks ago

    Parramatta, New South Wales, Australia Commonwealth Bank of Australia Full time

    As a Customer Banking Specialist at the Commonwealth Bank of Australia, you will play a vital role in delivering a seamless banking experience to our customers. You will be the public face of our Retail Banking Services team, working closely with customers to understand their financial needs and provide tailored solutions.Key Responsibilities:Provide...

  • Quality Assurance Specialist

    2 weeks ago

    Parramatta, New South Wales, Australia 4C Recruitment Solutions Full time

    Job Summary:We are seeking a highly skilled Quality Assurance Specialist to join our team at 4C Recruitment Solutions. As a Quality Assurance Specialist, you will be responsible for ensuring the quality of our products and services, and for maintaining compliance with regulatory requirements.Key Responsibilities:Coordinate QA and QC activities, ensuring that...

  • Customer Service Team Lead

    2 weeks ago

    Parramatta, New South Wales, Australia 4C Recruitment Solutions Full time

    **Medication Management Solutions Expert**We are seeking a highly skilled Customer Service Manager to join our team at 4C Recruitment Solutions.In this role, you will be responsible for managing a small team and reporting directly to the Operations Manager.Key responsibilities include:Building and maintaining relationships with Aged Care Facilities and...

  • Customer Banking Professional

    3 weeks ago

    Parramatta, New South Wales, Australia Commonwealth Bank of Australia Full time

    {"title": "Customer Banking Specialist", "description": "Deliver Exceptional Customer ExperiencesAs a Customer Banking Specialist at Commonwealth Bank of Australia, you will play a critical role in delivering a seamless banking experience to our customers. You will be the public face of our Retail Banking Services team, working closely with customers to...

  • Customer Value Expert

    4 weeks ago

    Parramatta, New South Wales, Australia Dental Corporation Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Value Specialist. As a key member of our retail team, you will be responsible for delivering exceptional customer experiences and driving business growth.Key ResponsibilitiesProvide personalized recommendations for health and wellbeing products to...

  • Customer Value Expert

    4 weeks ago

    Parramatta, New South Wales, Australia Dental Corporation Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Value Specialist. In this role, you will be responsible for delivering exceptional customer experiences and driving business growth through effective health solutions and claim resolutions.Key ResponsibilitiesProvide personalized recommendations for...

  • Logistics and Allocations Specialist

    2 weeks ago

    Parramatta, New South Wales, Australia 4C Recruitment Solutions Full time

    Opportunity for a hands-on logistics/allocations specialist to join a highly regarded niche nutritional food company. If you enjoy working in a flexible and nimble environment, this role is for you. In your role, you will be responsible for overseeing driver planning, scheduling, and allocations, reporting to the Head of Supply Chain. Your duties and...

  • Customer Service Representative

    4 weeks ago

    Parramatta, New South Wales, Australia Great Southern Bank Full time

    Unlock Your Potential as a Customer Service SpecialistAt Great Southern Bank, we're committed to helping our customers achieve their financial goals. As a Customer Service Specialist, you'll play a vital role in providing exceptional support and service to our customers, helping them navigate their financial needs and goals.Key Responsibilities:Provide...

  • Customer Value Representative

    2 weeks ago

    Parramatta, New South Wales, Australia Dental Corporation Full time

    Customer Value Role OverviewAt Bupa, we believe in delivering exceptional customer experiences. As a Customer Value Specialist, you will play a vital role in helping our customers achieve their health and wellbeing goals. Key ResponsibilitiesProvide personalized recommendations for health and wellbeing products, highlighting their benefits and value.Develop...

  • Logistics Coordinator

    3 weeks ago

    Parramatta, New South Wales, Australia 4C Recruitment Solutions Full time

    Logistics and Allocations Specialist4C Recruitment Solutions is seeking a skilled Logistics and Allocations Specialist to join our team. As a key member of our supply chain team, you will be responsible for overseeing driver planning, scheduling, and allocations.Key Responsibilities:Schedule drivers and allocate duties to ensure efficient delivery of...

  • Customer Support Specialist

    2 weeks ago

    Parramatta, New South Wales, Australia Active Recruitment Full time

    pAt Active Recruitment, we are seeking a highly skilled Customer Support Specialist to join our dynamic team in a Product Support Role./ppAs a Product Support Associate, you will directly support consumers who purchase our client's products. You'll offer technical support, answer product-related questions, and troubleshoot any issues to ensure a seamless...

Customer Solutions Specialist

2 months ago

Parramatta, New South Wales, Australia Pepper Financial Services Group Full time
{"The Role": "

Customer Solutions Case Officer

Based in our new Parramatta office, the primary purpose of this role is to ensure the appropriate administration of disputes and document custody while providing an exceptional level of customer service in line with Pepper Financial Services Group guidelines.

  • Minimise risk to the organisation through the appropriate administration of disputes while providing an exceptional level of customer service.
  • De-escalate complaints while keeping in line with regulatory and company guidelines.
  • Identify ways to improve our processes through testing and change management.
  • Ensure that all disputes are closed pending action and are reviewed and actioned within regulatory timelines.
  • Review and amend EDR letters drafted by staff where needed, ensuring that we are providing correct information while protecting the Pepper brand.
  • Support the Customer Resolutions team as a Subject Matter Expert through the onboarding process and ongoing training.

About You

  • Experience in a contact centre or customer solutions environment within the finance industry.
  • High-level attention to detail resulting in accurate and high-quality work.
  • Outstanding verbal and written communication skills, working closely with customers to find appropriate solutions.
  • Experience in process improvement would be highly desirable.
  • Outstanding written and verbal communication skills.
  • In-depth understanding of IDR and ACFI processes.

The way we work together is just as important as your experience. We work by our values, which have brought us success. Our values are:

Can Do - We think outside the box and leverage the power of teamwork to deliver.
Balanced - We set our customers up for success, producing win-win outcomes that are both human and profitable, and
Real - We respect people and keep it honest.

If you think this is an environment where you can thrive, we want to work with you.

Our Benefits

We're committed to making Pepper Financial Services Group a great place to work and supporting you. We will offer you a values-based and diverse environment, a leadership team that supports and inspires you to strive for success, and a culture that rewards and recognises strong performance and potential. We continuously search for ways to make Pepper Financial Services Group a place for everyone:

  • We believe in a life outside of work, enjoying work-life balance with our hybrid working model.
  • We love to recognise each other for their efforts through our Spice Rewards Program.
  • Access to a free gym membership with our partners.
  • Great people know great people, so refer your network to the business and receive a referral bonus.
  • Parental leave entitlements that provide you with options and flexibility.
  • Purchased leave, novated leasing, staff loan rates, and more.

If this role sounds like it's for you, we want to hear from you.

"}