Customer Solutions Specialist
16 hours ago
The Role
We are seeking a highly skilled and experienced Customer Solutions Case Officer to join our team at Pepper Financial Services Group. As a key member of our Customer Solutions team, you will be responsible for ensuring the appropriate administration of disputes and document custody, while providing an exemplary level of customer service in line with our company guidelines.
- Minimise risk to the organisation through the appropriate administration of disputes whilst providing an exemplary level of customer service.
- De-escalate complaints while keeping in line with regulatory and company guidelines.
- Identify ways in which we can improve our processes through testing and change management.
- Ensure that all disputes are closed pending action and are reviewed and actioned within regulatory timelines.
- Review and amend EDR letters drafted by staff where needed, ensuring that we are providing correct information while protecting the Pepper brand.
- Support the Customer Resolutions team as a Subject Matter Expert through the onboarding process and ongoing training.
About You
- Experience in a contact centre or customer solutions environment within the finance industry.
- High level attention to detail resulting in accurate and high-quality work.
- Outstanding verbal and written communication as you work closely with customers to find appropriate solutions.
- Experience in process improvement would be highly desirable.
- Outstanding written and verbal communication.
- In-depth understanding of IDR and ACFI processes.
The way we work together is just as important as your experience. We work by our values and it's brought us success. The values that underpin all that we do are:
Can Do - We think outside of the box and leverage the power of teamwork to deliver,
Balanced - We set our customers up for success, producing win-win outcomes that are both human and profitable, and
Real - We respect people and keep it honest.
If you think this is an environment you can thrive in, we want to work with you.
Our Benefits
We're committed to making Pepper a great place to work and supporting you. We will offer you a values-based and diverse environment, a leadership team that supports and inspires you to strive for success and a culture that rewards and recognises strong performance and potential. We continuously search for ways to make Pepper a place for everyone:
- We believe in a life outside of work, enjoy work-life balance with our hybrid working model.
- We love to recognise each other for their efforts through our Spice Rewards Program.
- Access to a free gym membership with our partners.
- Great people know great people, so refer your network to the business and receive a $ referral bonus
- Parental leave entitlements that provide you with options and flexibility
- Purchased leave, novated leasing, staff loan rates and more
If this role sounds like it's for you, we want to hear from you.
"}-
Customer Solutions Specialist
3 weeks ago
Parramatta, New South Wales, Australia Pepper Financial Services Group Full timeAbout the RoleThe Customer Solutions, Case Officer is a key position within our organization, responsible for ensuring the effective administration of disputes and document custody while providing exceptional customer service in line with our company's guidelines.Key ResponsibilitiesMinimize risk to the organization by ensuring the appropriate administration...
-
Customer Solutions Specialist
2 weeks ago
Parramatta, New South Wales, Australia Pepper Financial Services Group Full timeAbout the RoleThe Customer Solutions, Case Officer is a key position within our organization, responsible for ensuring the effective administration of disputes and document custody while providing exceptional customer service in line with our company's guidelines.Key ResponsibilitiesMinimize risk to the organization by ensuring the appropriate administration...
-
Customer Solutions Specialist
2 days ago
Parramatta, New South Wales, Australia Pepper Financial Services Group Full timeAbout the RoleThe Customer Solutions Case Officer will be based in our Parramatta office, ensuring the appropriate administration of disputes and document custody while providing exceptional customer service in line with Pepper guidelines.Key ResponsibilitiesMinimise risk to the organisation through effective dispute administration and customer...
-
Customer Solutions Specialist
2 weeks ago
Parramatta, New South Wales, Australia Pepper Financial Services Group Full time{"The Role": "Customer Solutions Case OfficerBased in our new Parramatta office, the primary purpose of this role is to ensure the appropriate administration of disputes and document custody while providing an exceptional level of customer service in line with Pepper Financial Services Group guidelines.Minimise risk to the organisation through the...
-
Customer Solutions Specialist
5 days ago
Parramatta, New South Wales, Australia Pepper Financial Services Group Full timeAbout the RoleThe Customer Solutions Case Officer will be based in our Parramatta office, ensuring the appropriate administration of disputes and document custody while providing exceptional customer service in line with Pepper guidelines.Key ResponsibilitiesMinimise risk to the organisation through effective dispute administration and customer...
-
Customer Support Specialist
2 weeks ago
Parramatta, New South Wales, Australia Ventia Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Support Specialist. As a key member of our Operations Centre, you will be responsible for providing exceptional customer service to our clients in the Housing industry.Key ResponsibilitiesRespond to medium volume inbound calls from Housing clients,...
-
Customer Value Specialist
3 weeks ago
Parramatta, New South Wales, Australia Dental Corporation Full timeAbout the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Value Specialist. As a key member of our retail team, you will be responsible for delivering exceptional customer experiences and promoting our health and wellbeing products.Key ResponsibilitiesCustomer Engagement: Provide individual recommendations...
-
Digital Solutions Architect
1 week ago
Parramatta, New South Wales, Australia West Recruitment Pty Ltd Full timeJob Title: Digital Applications SpecialistAbout the Role:This exciting opportunity has arisen for a Digital Applications Specialist to join a leading Australian infrastructure organisation. As a key member of the team, you will be responsible for delivering high-quality digital solutions and services to meet business needs.Key Responsibilities:Execute...
-
Customer Value Expert
5 days ago
Parramatta, New South Wales, Australia Dental Corporation Full timeAbout the RoleWe are seeking a skilled and customer-focused individual to join our team as a Customer Value Specialist. In this role, you will be responsible for delivering exceptional customer experiences and driving business growth through effective health solutions and claim resolutions.Key ResponsibilitiesProvide personalized recommendations for health...
-
Customer Value Expert
4 days ago
Parramatta, New South Wales, Australia Dental Corporation Full timeAbout the RoleWe are seeking a skilled and customer-focused individual to join our team as a Customer Value Specialist. In this role, you will be responsible for delivering exceptional customer experiences and driving business growth through effective health solutions and claim resolutions.Key ResponsibilitiesProvide personalized recommendations for health...
-
Customer Support Specialist
3 weeks ago
Parramatta, New South Wales, Australia Active Recruitment Full timeAbout the RoleWe are seeking a highly skilled and customer-focused Product Support Specialist to join our team at Active Recruitment. As a key member of our support team, you will be responsible for providing exceptional technical support to our customers, ensuring they receive the best possible experience with our consumer products.Key...
-
Customer Value Representative
3 days ago
Parramatta, New South Wales, Australia Dental Corporation Full timeAbout the RoleWe are seeking a skilled and customer-focused individual to join our team as a Customer Value Specialist. In this role, you will be responsible for delivering exceptional customer experiences and promoting our health and wellbeing products.Key ResponsibilitiesProvide personalized recommendations for health and wellbeing products to customers,...
-
Solution Architect
3 weeks ago
Parramatta, New South Wales, Australia Link Group Full timeJob DescriptionRole OverviewThe Technology Solutions Designer for Link Group is responsible for planning, designing, and developing technology solutions that describe the technology and application components to support new business opportunities within the company's technology estate. This role requires a high-level general knowledge across many aspects of...
-
Logistics Coordinator
5 days ago
Parramatta, New South Wales, Australia 4C Recruitment Solutions Full timeLogistics and Allocations Specialist4C Recruitment Solutions is seeking a skilled Logistics and Allocations Specialist to join our team. As a key member of our supply chain team, you will be responsible for overseeing driver planning, scheduling, and allocations.Key Responsibilities:Schedule drivers and allocate duties to ensure efficient delivery of...
-
Logistics Coordinator
1 week ago
Parramatta, New South Wales, Australia 4C Recruitment Solutions Full timeLogistics and Allocations Specialist4C Recruitment Solutions is seeking a skilled Logistics and Allocations Specialist to join our team. As a key member of our supply chain team, you will be responsible for overseeing driver planning, scheduling, and allocations.Key Responsibilities:Schedule drivers and allocate duties to ensure efficient delivery of...
-
Logistics Coordinator
4 days ago
Parramatta, New South Wales, Australia 4C Recruitment Solutions Full timeLogistics and Allocations Specialist4C Recruitment Solutions is seeking a skilled Logistics and Allocations Specialist to join our team. As a key member of our supply chain team, you will be responsible for overseeing driver planning, scheduling, and allocations.Key Responsibilities:Schedule drivers and allocate duties to ensure efficient delivery of...
-
Logistics Coordinator
1 day ago
Parramatta, New South Wales, Australia 4C Recruitment Solutions Full timeLogistics and Allocations Specialist4C Recruitment Solutions is seeking a skilled Logistics and Allocations Specialist to join our team. As a key member of our supply chain team, you will be responsible for overseeing driver planning, scheduling, and allocations.Key Responsibilities:Schedule drivers and allocate duties to ensure efficient delivery of...
-
Logistics Coordinator
2 weeks ago
Parramatta, New South Wales, Australia 4C Recruitment Solutions Full timeLogistics and Allocations Specialist4C Recruitment Solutions is seeking a skilled Logistics and Allocations Specialist to join our team. As a key member of our supply chain team, you will be responsible for overseeing driver planning, scheduling, and allocations.Key Responsibilities:Schedule drivers and allocate duties to ensure efficient delivery of...
-
Logistics Coordinator
3 days ago
Parramatta, New South Wales, Australia 4C Recruitment Solutions Full timeLogistics and Allocations Specialist4C Recruitment Solutions is seeking a skilled Logistics and Allocations Specialist to join our team. As a key member of our supply chain team, you will be responsible for overseeing driver planning, scheduling, and allocations.Key Responsibilities:Schedule drivers and allocate duties to ensure efficient delivery of...
-
Customer Value Expert
1 week ago
Parramatta, New South Wales, Australia Dental Corporation Full timeAbout the RoleWe're seeking a skilled Customer Value Specialist to join our team at Bupa. As a key member of our retail team, you'll play a vital role in delivering exceptional customer experiences and driving business growth.Key ResponsibilitiesProvide personalized recommendations for health and wellbeing products, highlighting their value and benefits to...
