Customer Banking Specialist

1 week ago

Parramatta, New South Wales, Australia Commonwealth Bank of Australia Full time
About the Role

We are seeking a highly skilled and customer-focused Customer Banking Specialist to join our Retail Banking Services team at the Commonwealth Bank of Australia.

Key Responsibilities
  • Deliver exceptional customer service by providing in-depth conversations with customers about their banking needs, including home loans, business banking, and financial advice.
  • Support customers with enquiries, account maintenance, and credit product applications.
  • Complete financial health checks to assess customers' financial needs and identify opportunities for growth.
  • Provide education and demonstrations of in-branch technology and digital banking options to customers.
  • Problem-solve and provide effective solutions while championing our risk-adverse culture.
Requirements
  • Proven experience delivering exceptional customer service in financial services, retail, or hospitality.
  • Excellent communication skills and the ability to articulate financial terms in a clear and concise manner.
  • The ability to ask the right questions, find solutions, and act with integrity while placing the customer at the centre of everything.
  • Ability to work in a busy, commercial, and driven retail environment while seeing the big picture for customers and providing holistic solutions.
  • A genuine interest in building a career with the Commonwealth Bank of Australia and improving the financial wellbeing and lives of our customers.
  • Vietnamese, Cantonese, Mandarin, or Khmer language skills are highly desirable.
What's Next

As part of our application process, you may be required to complete an online assessment. We encourage you to complete these steps within 48 hours of applying.

We are committed to making a real difference for Aboriginal and/or Torres Strait Islander Peoples. You'll be part of a community that will support you professionally and personally, every step of the way.

If you're already part of the Commonwealth Bank Group, you'll need to apply through Sidekick to submit a valid application.

We're aware of some accessibility issues on this site, particularly for screen reader users. If you require additional support, please contact HR Direct on 1800 989 696.

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