Senior Case Manager

4 weeks ago

Brisbane, Queensland, Australia Employers Mutual Management Pty Ltd Full time

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to provide ongoing support to individuals during their return-to-work journey. We foster a culture of learning and development, allowing us to continually invest in our employees and ensure a long-term career at EML.

The Opportunity

As a member of our diverse team based in Brisbane, you will have the opportunity to make a positive impact on someone's life every day. You will feel a sense of satisfaction knowing that your talent and hard work have a purpose.

The purpose of this role is to proactively and effectively manage end-to-end workers compensation claims, including disability management aspects within the legislation or policy in a Self-Insured environment. The role acts as a senior member of the team, including coaching and escalations responsibilities.

This is a permanent, full-time position based in our Brisbane office, with flexibility to work from home.

Your Responsibilities

  • Develop and implement strategies to achieve the optimum outcome and minimisation of claim costs.
  • Liaise with internal and external stakeholders to progress strategies and actions.
  • Assess aspects of liability and recovery relevant to the legislation or policies while undertaking ongoing reviews in relation to entitlements and payments.
  • Manage rehabilitation providers and approval of rehabilitation plans/wellness plans in accordance with self-insurance guidelines.
  • Conduct health promotion activities to enhance the customers' wellbeing and empower them to participate in their own treatment and recovery.

About You

  • Demonstrated experience in worker's compensation claims management.
  • An empathetic, resilient, and motivational approach to provide customer-centric support.
  • A driven professional with highly developed written and verbal communication skills.
  • Careful consideration to detail with a high concern for accuracy.
  • Strong stakeholder engagement and management.

What We Offer

We stand together as equals. EML is an equal opportunity employer, committed to maintaining a workplace where everyone feels valued and respected. We offer a range of benefits, including:

  • A vibrant, collaborative, and innovative team culture.
  • Flexibility with the opportunity to work from home when fully trained in your role.
  • A corporate wellbeing program with discounted health insurance and gym membership.
  • Access to discounts at over 350 retailers through our Rewards Hub program.
  • Entitlement to an annual tenure and performance-based recognition reward.
  • Comprehensive learning and development support.
  • Company-wide events to celebrate success.
  • Quarterly Reward and Recognition Awards.
  • Up to 16 weeks paid parental leave, plus super.

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