Site-Based Account Manager

1 week ago


Perth, Western Australia beBeeSpareParts Full time $130,000 - $150,000
Customer Support Account Manager Role

This position involves owning and developing a portfolio of key site-based accounts in the mining industry. The successful candidate will be responsible for driving spare-parts sales, after-sales service uptake, and enduring customer relationships through proactive engagement, technical support coordination, and strategic account planning.

The ideal candidate will have experience in mining-related account management or spare-parts sales, with a proven track record in crushers, drill bits, mill liners, or similar equipment.

Key Responsibilities:

  • Account Management
    • Serve as primary liaison for major mining sites across Western Australia.
    • Conduct regular site visits to build trust, diagnose needs, and identify upsell/service opportunities.
  • Sales & Quoting
    • Prepare and manage quotations, orders, and pricing through the company's ERP/CRM system.
    • Meet and exceed quarterly targets for spare-parts revenue and service contracts.
  • Technical Coordination
    • Collaborate with field-service teams to resolve on-site issues and optimize maintenance schedules.
    • Ensure parts availability and logistics to minimize downtime.
  • Candidate Requirements
    • Experience
      • 4-5+ years in mining-related account management or spare-parts sales.
      • Proven track record with crushers, drill bits, mill liners, or similar equipment.
    • Skills and Qualifications
      • Mechanical curiosity and the ability to communicate effectively with operators and maintenance crews.
      • Competent user of ERP/CRM systems (experience with Epicor is advantageous).
    • Interpersonal Skills
      • Excellent relationship-building and negotiation skills.
      • Resilient under pressure; adept at managing customer feedback and escalations.


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