Site Based Account Manager

6 days ago

Perth, Western Australia beBeeMining Full time $130,000 - $150,000

Job Title: Customer Support Account Manager

Overview:

This role involves managing and developing a portfolio of key site-based accounts. Proactive engagement, technical support coordination, and strategic account planning are essential to driving spare-parts sales and after-sales service uptake.

Key Responsibilities:
  • Account Management:
    • Serve as primary liaison for major mining sites across WA
    • Conduct regular site visits to build trust, diagnose needs, and identify upsell/service opportunities
  • Sales & Quoting:
    • Prepare and manage quotations, orders, and pricing through the company's ERP/CRM system
    • Meet and exceed quarterly targets for spare-parts revenue and service contracts
  • Technical Coordination:
    • Collaborate with field-service teams to resolve on-site issues and optimize maintenance schedules
    • Ensure parts availability and logistics to minimize downtime
  • Customer Engagement:
    • Represent the business at site events, industry forums, and customer workshops
    • Handle customer inquiries and escalations with professionalism and a solutions-focused approach
  • Portfolio Development:
    • Maintain accurate account records and sales forecasts
    • Review performance metrics regularly to inform strategic account plans
    Requirements:
    • Experience:
      • 4-5+ years in mining-related account management or spare-parts sales
      • Proven track record with crushers, drill bits, mill liners, or similar equipment
    • Technical Aptitude:
      • Mechanical curiosity and the ability to communicate effectively with operators and maintenance crews
      • Competent user of ERP/CRM systems (experience with Epicor is advantageous)
    • Interpersonal Skills:
      • Excellent relationship-building and negotiation skills
      • Resilient under pressure; adept at managing customer feedback and escalations
    • Work Style:
      • Highly autonomous self-starter with strong organizational discipline
      • Flexible to travel across WA (~1-2 times per month) and balance office/WFH arrangements
    What We Offer:
    • Opportunity to develop a portfolio of key site-based accounts
    • Chance to work with major mining sites across WA
    • Professional development and growth opportunities

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