Customer Service Manager

4 weeks ago


Everton Park, Queensland, Australia Super Retail Group Full time

As a Customer Service Manager - Team Lead, you will be responsible for supporting store operations and leading our teams. You will be dedicated to building a customer-centric culture to deliver the ultimate customer service experience every time. This includes sharing your product knowledge and experience, leading, developing, and motivating a team to meet their full potential, and thriving in a fast-paced and rapidly changing environment.

Experience in visual merchandising, stock control, health and safety, store security, and basic financial reporting will be called upon regularly. Having experience with outdoor clothing and equipment is preferred, but not essential. A passion for the outdoors or travel is preferable.

We are seeking a passionate, skilled, and approachable retail professional to join our team. Macpac team members are:

  • Adventure lovers who are happiest when embracing the great outdoors.
  • Eco-warriors who walk the talk when it comes to sustainability.
  • Experts who love sharing their knowledge not only of product but of how to get the most out of the outdoors.
  • Team players who understand that a good team is greater than the sum of its parts.

Be rewarded with great work-life balance, group-wide career and development opportunities, and:

  • Significant discounts across all our SRG brands.
  • A vibrant, team-oriented culture where we embrace and encourage new ideas.
  • Perks Program corporate rates on travel, accommodation, health and fitness, financial services, insurances, and entertainment.
  • Our team is full of adventurers - you'll never be without an adventure buddy again.
  • Our culture is all about getting outside, embracing the adventure community, and taking responsibility for the way our actions impact the world around us.


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