Regional Operations Manager

7 days ago


south coast, Australia Munro Footwear Group Full time

We are seeking an experienced Regional Operations Manager to lead and manage a portfolio of 15 stores across South Coast NSW and ACT. Reporting to the State Manager, you will oversee and manage the Retail Operations within your region while having a laser focus on customer service, team performance, and business profitability.

About the Role

The successful candidate will be responsible for:

  • Overseeing the daily operations for your region
  • Focusing on training and retention within your area
  • Ensuring that each store is providing exceptional customer service
  • Developing and implementing strategies to drive sales and profitability across your region and collaborating with your Support Office stakeholders
  • Creating a coaching mindset where open communication and teamwork are encouraged and valued
  • A strong focus on your Store Managers' development and implementation of succession planning within your region and MFG
  • Analysing sales data and market trends to identify opportunities for growth
  • Monitoring and managing inventory/stock levels
  • Conducting regular store visits to ensure compliance with company standards and procedures
  • Proactive recruitment and talent spotting
  • Handling customer inquiries and resolving issues in a timely and professional manner
  • Analysing sales reports and providing feedback to your State Manager
  • Training and developing your Store Managers to ensure consistent performance across all locations

In this role, you will have the opportunity to shine and become the boldest version of yourself.

About You

We are looking for someone who has:

  • A passion for coaching, leading, and developing a high-performing team, and achieving targets while creating a holistic customer service experience and empowering your leaders to do the same.
  • Proven experience as an Area Manager in the Retail Industry – Footwear experience is not essential.
  • Strong leadership and management skills with a track record of managing and developing high-performing teams.
  • Excellent communication and interpersonal skills.
  • The ability to analyse sales data and market trends to identify opportunities for growth.
  • Strong problem-solving and decision-making skills.
  • The ability to work in a fast-paced, dynamic environment with shifting priorities.
  • Willingness to travel within your designated area - South Coast & ACT.

Estimated Salary: $90,000 - $110,000 per annum, depending on experience.


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