Restaurant Operations Manager

4 weeks ago

Surfers Paradise, Queensland, Australia Wahlburgers Full time
About Wahlburgers

Wahlburgers is a global leader in fast-casual dining with over 100 locations worldwide. Founded in 2011 by the Wahlberg family, the brand has a cult following across the United States.

We are committed to delivering a memorable customer experience, and we're looking for a highly motivated and energetic individual to join our team as an Assistant Restaurant Manager.

Job Summary

The Assistant Restaurant Manager will be responsible for assisting in leading and directing all facets of daily operations, including inventory management, financial and operational efficiency, and guest experience.

Key Responsibilities
  • Assist in leading and directing all facets of daily operations, including inventory management, financial and operational efficiency, and guest experience.
  • Ensure financial and operational efficiency of the location while keeping a guest-first mentality.
  • Help oversee the hiring, training, and development of new staff members.
  • Coach and counsel existing staff and managers in commitment to whole-team success.
  • Maintain professional restaurant and team member image, including restaurant cleanliness, proper uniforms, and appearance standards.
  • Uphold restaurant safety, sanitation, and security standards at all times, including handling chemicals safely.
  • Ensure building, equipment, furniture, and fixtures are in good repair, clean, and maintained on a regular basis.
  • Exceptional engagement and commitment to locals and communities where we serve.
  • Ensure a safe and harassment-free environment for all Team Members and Managers.
Critical Skills & Certifications
  • At least 2 years' management experience in a high-volume atmosphere (Fast Casual dining experience preferred).
  • Excellent leadership and motivational skills.
  • Excellent interpersonal/listening/communication skills.
  • Excellent problem resolution/guest communication skills.
  • Attention to detail and analytical skills.
  • Ability to inspire cooperation and teamwork through self-confidence, positive attitude, and enthusiasm.
  • Experienced and proficient in the use of basic computer technology (i.e., POS system, rostering system, Microsoft Office programs, etc.).
  • Strong commitment to serving others in the community.
  • Acts with integrity and treats others with respect.
  • Familiar with local liquor licensing laws.
  • Hold a valid RSA.
  • Australian resident or current work visa holder.

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