Dynamic Live Programs

13 hours ago

Shoalhaven City Council, Australia beBeeEngagement Full time $154,000 - $172,480
Live Programs & Audience Engagement Manager

This role oversees the strategic and operational delivery of live programs, audience engagement initiatives, and visitor services. Reporting directly to the CEO, this executive position manages a team of staff with multiple direct reports, and leads a diverse portfolio including live events and public programs, audience development, ticketing, retail, membership, tours, and commercial events.

Key Responsibilities
  • Plan and deliver dynamic live programs across art forms and community-driven initiatives that connect audiences to the organization's vision.
  • Collaborate with internal teams to design, develop, and execute seasonal opening weekends, talks, and programs that enrich and expand annual exhibition seasons.
  • Lead the delivery of large-scale events, including concerts and festivals, working with teams and partners to create meaningful connections with audiences and showcase artistic vision.
Audience Development and Community Engagement
  • Collaborate with leadership and key staff to deliver indigenous engagement commitments, ensuring representation and voice of Aboriginal and Torres Strait Islander cultures.
  • Analyse audience profiles and design programs that strategically target and engage key audience groups.
  • Develop, plan, and oversee free, low-fee, and commercial audience engagement initiatives, including Bundanon Stay Weekends.
  • Create and deliver community engagement programs in collaboration with local communities, regional, and state tourism bodies.
  • Oversee volunteer program management.
Visitor Experience
  • Ensure an excellent visitor experience in a safe and welcoming environment, including ticketing, retail, membership programs, and tours.
  • Strategize the visitor journey focusing on planning, data analysis, evaluation, and relationship management.
  • SUPPORT the Visitor Services team in delivering knowledgeable and engaging communication about programs and facilities.
  • Maintain high standards in quality and delivery of commercial and external venue hire programs, including weddings, conferences, literary, and artist events.
Strategy Execution
  • Contribute to the Executive Team to drive strategic initiatives.
  • Contribute to the Corporate Plan and strategies to drive visitation and engagement at the organization.
  • Drive review processes to set priorities, monitor progress, remove obstacles, and ensure sustainability of planned work.
  • Stay informed of trends, legislative, regulatory, and other factors likely to impact the sector.
  • Shape strategies to position the organization as a leading cultural and tourism destination, enhancing its profile regionally, nationally, and internationally.
  • Represent the organization at professional forums nationally to strengthen its profile, build strategic partnerships, and enhance cultural influence.
Required Skills and Qualifications
  • Minimum 8-10 years managing major live cultural events and public programs.
  • Proven ability to design and deliver diverse live programs and public events that increase visitation, sales, and audience engagement.
  • Strong leadership skills with experience managing budgets, stakeholders, teams, and multiple concurrent projects.
  • Excellent written and verbal communication skills, including program proposals, contracts, funding applications, and stakeholder negotiations.
  • Experience building high-performing, multi-disciplinary teams to deliver complex programs and events.
  • Knowledge of WHS and workplace diversity principles, with commitment to the arts, cultural, and GLAM sectors.

We encourage talented individuals from all backgrounds to apply for this role.

How to Apply

Please submit your application via the job platforms where this role is advertised.

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