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Apprentice Engagement Specialist
2 weeks ago
We're seeking a driven professional to join our team as an Assessment Services Consultant.
This pivotal role offers the opportunity to make a real difference in the lives of job seekers and employers alike.
In this challenging position, you'll work closely with clients to ensure they receive the support and guidance they need to succeed.
- Facilitate the delivery of Australian Apprentice Get Ready Check.
- Facilitate the delivery of Employer Get Ready Check.
- Liaise with internal and external stakeholders to ensure seamless service delivery.
- Contribute to increasing commencement, retention, and completion rates of Australian Apprentices.
About the Role
You will be working in a fast-paced environment, using your exceptional customer service skills to build strong relationships with clients.
- Demonstrate a high level of phone etiquette for inbound and outbound calls.
- Analyse and interpret guidelines and procedures to provide accurate information to clients.
- Meet set targets and KPIs through your proactive approach and dedication to excellence.
- Negotiate and influence within complex environments to drive results.
- Maintain attention to detail and accuracy when entering data.
- Showcase computer literacy across a range of programs to efficiently manage tasks.
About You
To succeed in this role, you'll possess:
- A positive attitude and ability to adapt to changing circumstances.
- A passion for delivering exceptional customer service and support.
- Experience in customer-facing roles or similar industries.
What We Offer
We provide a dynamic and supportive work environment that fosters growth and development.
- Ongoing training and professional development opportunities.
- Access to cutting-edge technology and tools to enhance productivity.
- A collaborative team culture that values diversity and inclusion.
How to Apply
If you're a motivated individual looking for a new challenge, please submit your application today.
