Call Centre Customer Service Representative

1 week ago


Sydney, New South Wales, Australia 4C Recruitment Solutions Full time
Key Responsibilities:
  • Handle inbound calls, providing exceptional customer service and support to customers across Australia and New Zealand.
  • Process customer orders accurately and efficiently, ensuring a seamless customer experience.
  • Liaise with key internal stakeholders, including sales teams, to ensure customer enquiries and queries are handled in a professional manner.
  • Build and maintain strong relationships with valued customers, fostering a positive and supportive environment.
  • Coordinate with the logistics team to ensure smooth scheduling and timely delivery of products.


Requirements:
• At least 2 years of call centre or customer service experience
• Excellent communication and telephone manner
• Social media savvy, ERP skills an advantage
• KPI and results driven
• Tenacious and supportive team player
• Strong organisation and prioritization skills
• Keen and eager to learn

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