IT Infrastructure Support Specialist

1 week ago

Adelaide, South Australia beBeeProfessional Full time $65,000 - $80,000

Remote Service Desk Specialist

We are seeking an exceptional IT professional to provide remote service desk support to a variety of environments from 10 to 500 users, as a point of escalation and SME.

The ideal candidate will have a comprehensive knowledge of Windows Server, Azure, and Exchange, as well as a genuine exposure across technical infrastructure from desktop to firewall, including LAN & WAN networking.

Responsibilities:

  • Providing remote service desk support to a variety of environments
  • Supporting a combination of servers, desktops, and applications within Microsoft Azure, AD, and M365 environments
  • Delivering the support of Azure Intra, Hyper-V, and Citrix cloud infrastructure
  • Performing a wide variety of support across many technologies, using automations and AI to deliver fast support to clients
  • Occasional onsite and project team work to deploy solutions for customers
  • Working with highly experienced solutions experts to maintain best practice environments

Requirements:

  • Advanced understanding of end-user support and Active Directory
  • Comprehensive knowledge of Windows Server, Azure, and Exchange
  • Genuine exposure across technical infrastructure from desktop to firewall, including LAN & WAN networking

Benefits:

  • Competitive salary package including training and flexible arrangements
  • Free access to Uprise, including 1:1 coaching sessions from qualified psychologists or counsellors
  • Hybrid working arrangements
  • Up to 10 paid training days a year and support towards certifications and qualifications
  • Opportunities for personal and professional development with our FastTrack mentor program
  • Option of a Tesla company car as part of your ongoing employment package

Why Choose Us?

First Focus is committed to providing a dynamic culture, clear vision, and strong leadership. We pride ourselves on being a genuinely great place to work, with opportunities for growth and development.

Equality, Charity, and Environment

Our MAD (making a difference) Council focuses on equality, charity, and the environment. We welcome applications from Neurodiverse candidates and offer flexible options to showcase their skills.

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