Senior Event Operations Coordinator

2 days ago

Melbourne, Victoria, Australia beBeeProfessional Full time $90,000 - $120,000
Event Project Manager Role Overview

This position requires a skilled professional to deliver high-quality events that drive customer engagement and loyalty. The ideal candidate will have experience in event technology and be passionate about delivering exceptional attendee experiences through app-based event solutions.

The successful applicant will work closely with clients and senior stakeholders to ensure seamless execution on live event days. They will also oversee event operations, guaranteeing smooth delivery and thoroughly reviewing apps to prevent errors.

Key responsibilities include:

  • Independently building, configuring, and launching web and mobile native event apps using specialized software.
  • Professionally managing client relationships through clear and timely communications.
  • Coordinating closely with vendors, internal departments, and customers to ensure efficient event delivery.
  • Overseeing event operations to guarantee smooth delivery and thoroughly reviewing apps to prevent errors.
  • Handling post-event communications, analyzing event data, and delivering insightful reports and recommendations to customers.

Learning and Development Objectives

In the first month, you will:

  • Learn specialized software by getting certified and embedding yourself in building platforms.
  • Get trained on how we deliver projects and experience it by shadowing colleagues in meetings across each event project stage.
  • Participate in virtual or onsite events to be trained on our live engagement capabilities and onsite logistics solutions.

After 3 months, you will have:

  • Taken the lead in your first event as Project Lead and managed the Kick Off call with timely client communication.
  • Built your first new event in the specialized software with supervision, demonstrating quality follow-up emails and no errors in email configuration found during the Project Review.
  • Delivered multiple live events while maintaining minimum levels of CES and sNPS.
  • Built all of your existing and new events in the specialized software with minimal supervision, demonstrating quality follow-up emails and no errors in core modules found during Project Reviews.

Requirements and Qualifications

To excel in this role, you should have:

  • End-to-end event ownership: You've led corporate internal and external B2B events from start to finish, understanding the structure, pace, and precision these events demand.
  • Cross-functional coordination with operational clarity: You work smoothly across agencies, AV partners, venues, and internal teams, aligning expectations early and keeping timelines tight.
  • Technical dexterity in event platforms: You can independently build and configure event platforms like specialized software, navigating registration, content, and streaming workflows, and collaborating clearly with technical teams when needed.
  • Flawless execution under pressure: When events shift or things go off-plan, you move fast and stay composed, solving problems in real-time and maintaining quality.
  • Ruthless time and risk management: You manage multiple events without missing a beat, anticipating blockers, planning ahead, and always delivering on time.

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