Chief Customer Advocate
2 weeks ago
Neara is a high-growth technology company with a software platform that builds sophisticated, engineering-grade 3D digital models of critical infrastructure. The platform has been adopted by infrastructure owners and operators worldwide to solve challenges across the asset life cycle.
This Customer Value Architect role involves bridging our platform and enterprise customers. You'll be embedded on-site with clients, acting as their trusted advisor and advocate while ensuring they extract maximum value from our solutions.
You'll work at the intersection of sales, product development, customer success, and strategy, translating complex technical capabilities into measurable business outcomes. Your role is to understand each customer's unique perspective and configure Neara for their success.
Key Responsibilities- Develop strong proficiency with the Neara software platform to translate its functionality and value to customers.
- Work directly and closely with customers to drive and embed use of the Neara platform, enabling proficient adoption throughout their organisation.
- Ensure Neara solutions deliver on contractual scope and identified business outcomes.
- Develop deep understanding of customer strategic imperatives to provide clear guidance on where Neara solutions can enhance their business.
- Serve as a trusted commercial and technical advisor, ensuring solutions are fully embedded within business workflows and change management requirements.
- Collaborate with customers to define business cases and ROI metrics, including established cadences for internal reporting and value delivery reviews.
- Identify opportunities to expand platform adoption by uncovering additional business drivers or pain points Neara can solve.
- Build close, trusted relationships with broad stakeholder audiences based on credibility, authenticity, and transparency.
- Feed back ideas and direction to Neara's product teams, to ensure we are building the features which will unlock the most value for our customers.
- Significant experience with enterprise account engagement, strategy, and client management, ideally within a large consulting organisation.
- Familiarity with enterprise software platforms and deployments.
- Experience in developing tangible customer value and ROI frameworks that map to client strategic and business priorities.
- Strong communication skills and critical thinking capabilities.
- Strong external stakeholder engagement skills, including the ability to build trusted relationships.
- A proactive problem-solver who enjoys finding creative solutions to solve customer pain points or enable commercial opportunities.
- Competitive salary + ESOP.
- Significant development opportunities with scope for lateral and upward movement in a high-growth company.
- Highly meritocratic, non-bureaucratic, and low ego work culture.
- The opportunity to play a direct, critical role in building and deploying complex, meaningful products to solve real-world problems.
We value diversity, belonging, and equal employment opportunities. Individuals from all backgrounds are encouraged to apply.
Current and unrestricted working rights are required to be considered for this role. Unfortunately, visa sponsorship is not offered at this time.
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