Digital Service Delivery Specialist
2 weeks ago
We are seeking a Digital Service Delivery Specialist to join our team at Hudson Australia.
Salary and BenefitsThe successful candidate will receive a competitive salary of $34,590 per annum, plus 25% casual loading. This is inclusive of all mandatory allowances and benefits.
Job DescriptionThis role is responsible for providing exceptional customer service to customers in our service centre, utilising digital platforms and online services to meet their needs effectively. Key responsibilities include:
- Providing timely, accurate and efficient information and assistance to customers via the digital platform;
- Delivering services that provide a high-quality customer experience that is user-friendly, convenient, and secure;
- Actively encouraging customers to use online transactions, providing guidance and support when needed.
To be successful in this role, you will require:
- Demonstrated experience in providing excellent customer service in a service centre or frontline service environment;
- A good driving record with no serious or repeated Road Safety breaches in the last 5 years;
- Ability to work in both a seated and standing position;
- Flexible to work a variety of different hours each week;
- Available to work 20-38 hours per week;
- Willingness to work flexibly within operational hours;
- Ability to travel within the area and neighbouring centres as per the needs of the business.
Hudson Australia is committed to delivering exceptional services to our customers. As a key member of our team, you will have the opportunity to make a real difference in the lives of our customers.
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