Onboard Service Experience Leader

2 days ago

Sydney, New South Wales, Australia beBeeLeadership Full time $200,000 - $300,000
Job Overview

This role entails overseeing the delivery of a world-class onboard service experience, with key responsibilities including shaping and executing a customer-centric strategy, overseeing the development of integrated service protocols, and managing a portfolio of onboard items to enhance the customer experience.

Key Responsibilities:
  • Develop and implement a comprehensive onboard service strategy to deliver exceptional customer experiences.
  • Lead cross-functional teams to drive continuous service improvement and implement innovative solutions.
  • Collaborate with stakeholders to ensure seamless customer interactions across all touchpoints.
Requirements:
  • A minimum of 10 years' experience in service strategy and delivery, preferably in the aviation industry.
  • Excellent leadership and team management skills, with the ability to collaborate effectively with cross-functional teams.
  • Strong strategic planning and operational execution abilities, with a focus on delivering results-driven solutions.
Company Culture:

We are committed to providing a working environment that embraces and values diversity and inclusion. We encourage applicants from all backgrounds to apply, and we welcome support or access requirements if needed.

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