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Customer Experience Director

2 weeks ago

Perth, Western Australia beBeeClient Full time $100,000 - $125,000
Job Overview

The Customer Service Manager is a leadership role that oversees projects, enhances systems, and delivers a premium client journey with the support of an engaged leadership team.

This position plays a key role in developing strategies and operations behind the customer journey.

Key Responsibilities:
  • Provide guidance and support to customer relations and sales teams to enhance their performance.
  • Develop and implement effective communication systems and processes for better client updates.
  • Collaborate with internal departments to resolve issues and align on customer needs.
  • Build strong relationships with clients and ensure a seamless experience.
  • Monitor performance and drive continuous improvement within the organization.
Requirements:
  • A minimum of 4 years' experience in a similar customer service management position.
  • A good understanding of manufacturing, mining or fabrication operations.
  • Strong emotional intelligence and the ability to lead high-performing teams.
  • Unrestricted working rights.
What's in it for You?
  • A well-remunerated salary circa $100,000 - $125,000 + super.
  • Excellent work-life balance from Monday to Friday.
  • 42.5 hours weekly with flexible starting times.