Experience Director

1 week ago


Perth, Western Australia beBeeCustomer Full time $90,000 - $120,000

We are seeking a visionary professional to spearhead our customer experience strategy. As a Continuous Improvement and Insights Manager, you will lead the development of a comprehensive framework for delivering exceptional customer experiences.

The ideal candidate will have extensive experience in driving culture change, harnessing customer insights to enhance experiences, and analysing data to inform actionable recommendations.

Key responsibilities include:

  • Driving a culture of continuous improvement by leveraging customer insights to elevate experiences
  • Analysing data from various tools to provide actionable recommendations for improving customer experiences
  • Coordinating quarterly reviews of trends and opportunities against agreed roadmaps
  • Supporting technology integration that enables business insights
  • Facilitating workshops to drive understanding and value of customer trends and insights
  • Managing end-to-end projects to collect, analyse, present, and drive adoption of customer insights

Requirements:

  • Proven experience in a similar role in a contact centre environment
  • Excellent communication and interpersonal skills, with ability to build relationships and collaborate with clients and organisational peers
  • High level of computer literacy, with knowledge of Google Suite's Slides, Sheets, or equivalent
  • Self-motivation and ability to work independently as well as contribute to cross-functional teams
  • Exposure to Genesis and Salesforce is advantageous
  • Australian based role


  • Perth, Western Australia beBeeSupportive Full time $86,000 - $109,000

    Experience Director of Lifestyle ProgramsWe are seeking a compassionate and supportive Experience Director to create and ensure lifestyle programs that meet the evolving needs of our residents.Bolton Clarke Willowdale is a state-of-the-art Residential Aged Care home located in Sydney's Southwest. The home offers 136 bedrooms with a variety of accommodation...


  • Perth, Western Australia beBeeLeadership Full time $150,000 - $180,000

    Senior Director of Customer Experience EngineeringYou will lead a high-performing team of engineers who design and implement innovative solutions to transform customer interactions.We are looking for a leader who can inspire and motivate their team to deliver cutting-edge solutions that meet our customers' needs. You will work closely with product owners to...


  • Perth, Western Australia beBeeOperations Full time $100,000 - $120,000

    Job Overview:We are seeking a skilled Food Operations Director to lead our culinary team in delivering exceptional dining experiences. The ideal candidate will have extensive experience in managing commercial kitchens, leading operational teams, and driving growth through innovation.About the Role:Spearhead the development of new menu items and concepts,...

  • Creative Director

    1 week ago


    Perth, Western Australia Study Select Full time

    How to Become a Creative Director in Australia: Careers in Illustration The role of a Creative Director is a dynamic and fulfilling career that sits at the intersection of creativity and leadership.These professionals are responsible for guiding the overall vision and direction of creative projects, whether in advertising, marketing, film, or design.They...

  • Television Director

    2 weeks ago


    Perth, Western Australia Study Select Full time

    How to Become a Television Director in Australia: careers in Programming A career as a Television Director is a dynamic and rewarding path that allows individuals to shape the storytelling landscape of the small screen. These creative professionals are responsible for overseeing the artistic and technical aspects of television productions, from sitcoms to...

  • Television Director

    1 week ago


    Perth, Western Australia Study Select Full time

    How to Become a Television Director in Australia: careers in Programming A career as a Television Director is a dynamic and rewarding path that allows individuals to shape the storytelling landscape of the small screen. These creative professionals are responsible for overseeing the artistic and technical aspects of television productions, from sitcoms to...

  • Operations Director

    2 weeks ago


    Perth, Western Australia beBeeLeadership Full time $130,000 - $160,000

    Directorate Leadership PositionAbout the Role:This is a key central position within our Patient Safety and Clinical Quality Directorate's leadership team.The role coordinates delivery of programs and projects across eight teams, providing the interface to national committees and partners in safety and quality, corporate support for other teams, and...


  • Perth, Western Australia Agency Creative Industries, Tourism And Sport, Dept Of Full time

    Convenience Buttons: Time Remaining 13 days Level 8, $157,900 - $171,005 pa (pro rata), Public Sector CSA Agreement 2024 Fixed TermFull TimePerth Metropolitan 2025-09-23 4:00 PM Director Office of the Director General 14281 The Department of Creative Industries, Tourism and Sport (CITS) acknowledges the Aboriginal people throughout Western Australia as...

  • Engineering Director

    2 weeks ago


    Perth, Western Australia Deutsche Bahn Full time

    Join to apply for the Engineering Director (m/f/d) role at Deutsche Bahn6 days ago Be among the first 25 applicantsJoin to apply for the Engineering Director (m/f/d) role at Deutsche BahnRailways for the world of tomorrow.We are seeking a highly experienced and skilled Engineering Director (m/f/d) with extensive experience in the railway industry for...

  • Assistant Director

    1 week ago


    Perth, Western Australia Goodstart Early Learning Ltd Full time

    Goodstart is Australia's largest early learning provider. As a not-for-profit social enterprise, we exist purely to improve the lives of Australia's children and their families. Our people are our foundation, together we are working to ensure children have the learning, development and wellbeing outcomes they need for school and life.**Role**: Assistant...