Ticketing Experience

1 week ago

Melbourne, Victoria, Australia beBeeCustomer Full time $63,324 - $74,808

Job Opportunity

We are seeking an experienced Ticketing Assistant to provide exceptional customer service to patrons, hirers and users of the Clocktower Centre as part of our ticketing and front of house team.

The ideal candidate will have experience in ticketing, preferably with a computerised system such as Enta VivaTicket, and excellent communication skills. They will also be able to assist with marketing initiatives, including data analysis and collateral distribution.

This is a temporary part-time position, working 40 hours per fortnight. We offer a competitive hourly rate plus superannuation.

Key Responsibilities & Duties:

  • Assist the Box Office Attendant to operate ticketing services for the Clocktower Centre
  • Competently operate the ticketing system in all aspects of ticket sales, exchanges and reservations
  • Deliver outstanding customer service as a member of the frontline team for the Clocktower Centre
  • Maintain accuracy in the daily Box Office reconciliation
  • Assist accurately loading new events into the ticketing system, including online processes
  • Assist the Box Office Attendant and Box Office Supervisor in maintaining systems that ensure the Box Office Customer Service reflects industry standards
  • Assist with Marketing including data extraction, e-reminders and collateral distribution
  • Maintain excellent communication with the Finance Department and provide information as requested

Skills & Qualifications:

  • Demonstrated experience in a live theatre Box Office with a computerised ticketing system (Enta-Vivaticket knowledge is highly regarded)
  • Demonstrated ability to provide friendly, focussed and flexible customer service
  • Demonstrated experience in a customer service role, preferably in the performing arts, events or hospitality industries, as well as having solid interpersonal skills, with the ability to interact with a range of people and work as part of a team
  • Experience with Excel or similar and data extraction, and/or experience in digital marketing skills such as website updating, e-newsletter collation will be highly regarded
  • Availability to work rostered shifts that can occur Monday to Sunday, between 7am and 10pm (approx.). Daytime availability is a must, with good evening and weekend availability well regarded

Our Culture of Inclusion:

We celebrate diversity, accessibility and flexibility, understanding that this means different things to each and every one of our employees.

We value balance and support work agility, embracing the idea that this means different things to each employee.

We are proud to be an Equal Opportunity employer and we welcome people from diverse backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds, people of any age or gender, people identifying as lesbian, gay, bisexual, trans and gender diverse, intersex and/or queer (LGBTIQA+) and people with disability.

If you have a reasonable adjustment, support or accommodation request, please contact us so we can discuss how we can best support you throughout the recruitment process.

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