IT Service Management Specialist

1 week ago

Canberra, ACT, Australia beBeeServiceManagement Full time $180,000 - $230,000
IT Service Management Specialist

We are seeking an IT Service Management Specialist to join our team, who will play a pivotal role in managing complex multi-vendor environments and driving service excellence across client engagements.

This role is ideal for someone who thrives in dynamic settings, enjoys building strong provider relationships, and is passionate about continuous improvement in IT service delivery.

We help organizations accelerate their transition to a digital and sustainable world, while creating tangible impact for enterprises and society.

Our team delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by market leading capabilities in AI, cloud and data, combined with deep industry expertise and a partner ecosystem.

Key Responsibilities:
  • Develop and implement supplier management processes and define performance metrics.
  • Establish and maintain reporting requirements for each provider.
  • Coordinate contract and SLA alignment to ensure consistency in expectations.
  • Oversight of supplier performance and driving continuous improvement.
  • Resolve issues and foster strong provider relationships.
  • Lead governance and service improvement initiatives across ITSM operations.
Requirements:
  • Extensive experience in ITIL, SIAM, and end-to-end service management.
  • Proven leadership in ITSM operations and vendor relationship management.
  • Strong track record of SLA/OLA compliance in complex environments.
  • Ability to implement robust governance frameworks and drive service excellence.
  • Demonstrated success in process optimization and team development.
  • Effective stakeholder engagement and communication skills.
  • NV1 or NV2 clearance and ability to work full-time onsite 5 days per week.

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