High-Profile Account Liaison

1 week ago

Melbourne, Victoria, Australia beBeeRelationship Full time $90,000 - $120,000

Job Title:

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Key Relationship Professional

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About the Role:

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As a Key Relationship Professional, you will play a vital role in managing a portfolio of national personal injury clients.

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Based in Melbourne, you will be part of a diverse team that makes a positive impact on someone's life every day.

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With a focus on customer service excellence, your role will work closely with our claims teams to provide a superior level of service to employers and intermediaries.

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You will develop and implement client service plans to ensure effective and timely delivery of service, working proactively to coordinate all aspects of service delivery from EML teams to meet clients' needs.

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Additionally, you will work closely with intermediaries to develop and deploy strategies for growth, resolve complaints or issues in a timely manner, and assist in the preparation of tenders and proposals.

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Responsibilities:

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  • ">
  • Focus on handling the needs of clients and intermediaries.">
  • Implementing client service plans to ensure effective and timely delivery of service.">
  • Proactively coordinating all aspects of service delivery from EML teams to meet clients' needs.">
  • Working closely with intermediaries, developing and deploying strategies for growth.">
  • Resolve complaints or issues in a timely manner.">
  • Assist in the preparation of tenders and proposals.">
  • Provide ad-hoc technical advice and support to clients and intermediaries in relation to their portfolio.">
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Our Culture:

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EML is committed to maintaining a workplace where everyone feels valued and respected. We celebrate diversity and inclusion, promoting a culture of integrity, honesty, and equality.

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Employee Benefits:

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EML offers career opportunities and great employee benefits. For more information, please visit your Employee Hub.

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