Strategic Claims Leadership Opportunity

2 days ago

City of Parramatta Council, Australia beBeeTechnical Full time $90,000 - $120,000

Imagine a role that combines your passion for insurance with your leadership skills, driving strategic growth and customer satisfaction in our claims operations.

As the Technical Claims Manager, you will play a pivotal role in shaping our insurance strategy, leveraging your expertise to deliver customer-focused solutions and drive business outcomes.

This exciting opportunity will see you partner with senior leaders and cross-functional teams to build our insurance capability, embed best practices, and enhance the customer experience.

Key Responsibilities:
  • Drive strategic direction and continuous improvement initiatives across insurance operations.
  • Lead and mentor teams, fostering a high-performance culture.
  • Develop and implement best practice claims handling with a focus on improved outcomes and reduced duration.
  • Partner with industry peers to strengthen our insurance reputation as a thought leader.
  • Ensure compliance with regulatory frameworks and embed strong risk management practices.
  • Build collaborative relationships with key stakeholders to deliver aligned, customer-first solutions.

To succeed in this role, you will bring:

  • 5+ years' leadership experience in Life Insurance operations within large, complex organisations with strong background in claims and/or underwriting in Life Insurance.
  • Proven ability to lead change, manage ambiguity, and deliver transformation.
  • Demonstrated capability in stakeholder engagement at senior levels.
  • Exceptional leadership skills, with a track record of motivating and developing teams.
  • Strong commercial acumen, analytical mindset, and problem-solving ability.
  • Proven customer focus and a strategic mindset with excellent communication and negotiation skills.
  • Commitment to quality, risk management, and customer-centric outcomes.
Benefits
  • Flexible work arrangements enabling work in office or at home.
  • Purchased Leave, Parental Leave, Volunteer Leave, Gender transition leave, Well-being leave.
  • Employee Recognition Program.
  • Talent Referral Program.
  • Salary Sacrificing via Superannuation.
  • Employee Assistance Program.
  • Learning & Development opportunities.
  • Employee discounts.
  • Novated Car Leasing.
Culture at Our Organisation

We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive and their wellbeing is supported.

We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of our journey and together we will achieve our full potential.

Job Info
  • Job Identification: 13376
  • Apply Before: 11/16/2025

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