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Resolution Strategist
3 weeks ago
As a Resolution Strategist, you will oversee and coordinate local resolution and conciliation processes of healthcare complaints to ensure alignment with policies, procedures, and legislative requirements.
About This Role- Deliver efficient and effective complaint resolution through local resolution and conciliation in line with organisational values and objectives.
- Develop and maintain internal and external relationships to support collaborative resolution functions.
- Lead ongoing performance improvement and development of resolution functions to meet strategic objectives and legislative requirements.
- Establish and implement policies and procedures to ensure resolution processes align with organisational goals.
- Provide guidance and training to resolution team members on effective resolution skills, including leading conciliations.
- Ensure high-quality assurance and continuous improvement of the resolution decision-making system.
- Necessary qualifications, licenses, and specific requirements will be specified in the role description.
