Resource Coordinator

4 weeks ago

Perth Airport, Australia dnata catering Full time
About the Role

We are seeking a highly skilled Resource Allocator to join our team at dnata catering, a leading provider of inflight catering and retail services. As a key member of our Workforce Planning Department, you will play a critical role in ensuring the efficient allocation of resources to meet the demands of our business.

Key Responsibilities
  • Manage the supply and demand of our catering workforce, ensuring optimal staffing levels and minimizing labor costs.
  • Process shift changes, swaps, training, overtime, labor hire updates, leave, and review supply and demand to ensure staffing coverage is met.
  • Administer staff/roster movements and the allocation of labor hire and overtime, adhering to all EBA and business requirements.
  • Ensure systems' data entry and integrity, and provide input into creating rosters.
  • Act as primary contact for staff queries relating to published rosters.
  • Update systems to reflect accurate staff allocation and shifts.
  • Cover absenteeism, upload labor hire data, prepare and distribute day sheets for all areas of the Catering Business.
  • Provide regular and consistent feedback on all allocation processes highlighting any opportunities to the Labour Planning Analyst, Workforce Planner, and catering business.
  • Maintain an understanding of EBA and Industrial Relations requirements and ensure that they are applied correctly (including payroll compliance).
  • Report on requirements for development of systems and process improvements.
  • Deliver a high level of customer service to internal/external customers.
Requirements
  • Previous workforce planning experience in a similar role with high volume.
  • Demonstrate an understanding of and experience in allocation of resources.
  • Day of operations planning and live task allocation experience is highly regarded.
  • Excellent organizational and planning skills.
  • Demonstrate ability to effectively work under pressure.
  • Ability to model, influence, and encourage positive behaviors in the team.
  • Ability to adapt to the changing needs and priorities of a fast-paced business.
  • Self-motivated, possessing and demonstrating strong communication, customer service, and interpersonal skills.
  • Pro-activeness, can-do attitude, interpersonal skills, and conflict resolution.
  • Ability to understand and apply policies, process, and Awards/EBAs.
  • Strong level of computer literacy skills.
What We Offer
  • Competitive salary.
  • Free daily staff meals and carparking provided.
  • Great office location with views over the airport.
  • 5 weeks Annual Leave.
  • Career development and progression, coupled with national relocation opportunities.
  • Discounts at hundreds of retailers, discounted health insurance and wellbeing resources including online exercise classes.

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