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Resource Coordinator

7 months ago

Perth, Australia Bethanie Group Full time

Bethanie, Western Australia’s leading not for profit aged care and retirement living provider, has been warmly welcoming and caring for seniors for over 65 years. We strive to lead the change in the way Australians think about ageing, recognising ‘old age’ as a positive force in society and giving a voice to those who have seen it all and live to tell the tale.

Our Community Services (home care) team are seeking to appoint a new Resource Coordinator. Reporting to the Team Leader, this role is responsible for the scheduling of in-home client services and some administrative functions. A busy and fast-paced role, it will require the talents of an individual is who is highly organised, has a strong customer service focus and has a solution focused attitude.

This position will provide you with the opportunity to build positive professional relationships with Customers, Support Staff, Regional Managers and Case Managers whilst working within a vibrant team environment.

Located at our beautifully appointed head office in Perth, this will be offered as a 12-month fixed-term, full time contract.

**About the role**:

- Coordinate the scheduling and delivery of services to community customers within agreed time frames and by appropriately qualified staff
- Provide a quality customer-focused service
- Provide a professional service through effective communication techniques over the phone
- Ensure that information provided to customers pertaining to rostering and staffing is relevant and accurate
- Ensure all community staff rosters reflect and include approved leave, training and meeting attendance coverage

**About you**:

- Excellent organisation and time management skills
- Previous experience in a customer service role, contact centre or rostering and scheduling
- Demonstrated ability to work at a high level both autonomously and within a team
- Enthusiasm and commitment to the provision of excellent customer focused services and empathy with older people and people with disabilities
- Demonstrated skills in the use of packages such as MS Office or other customer databases
- Knowledge of Procura would be beneficial but not essential as training is provided
- Willing to obtain required vaccinations - COVID vaccinations (minimum of 3 doses) and annual flu vaccination

**Working with Bethanie**

At Bethanie we are committed to being an employer of choice by creating a supportive and compassionate environment for our people, customers and residents.

As well as being part of a stimulating and nurturing work environment, you will also have access to the following benefits:

- Salary Packaging up to $18,550 per annum for living expenses, meals and entertainment
- Banking, insurance and retail discounts and benefits
- Rewarding career with a supportive culture
- Professional development and training opportunities
- Flexible working arrangements

**To apply**

If you require any further information, please contact Denise Wan, Talent Acquisition Advisor on 131 151.