Senior Service Delivery Lead

1 week ago

Perth, Western Australia beBeeService Full time $100,000 - $140,000

We are seeking an accomplished Service Delivery Leader to spearhead the delivery of exceptional service to a portfolio of clients.

This role combines leadership excellence, operational oversight, and a passion for delivering results that exceed client expectations.

  • Leads a high-performing national team of support technicians to deliver seamless service to clients
  • Collaborates with internal teams to ensure service delivery is aligned with client needs and exceeds their expectations
  • Develops and implements strategies to improve service quality, reduce costs, and increase efficiency
Requirements:

The ideal candidate will possess:

  • Demonstrated experience in leading service delivery teams in a Managed Service Provider (MSP) or similar environment
  • Solid commercial acumen, with a proven track record of delivering outcomes for clients
  • Deep understanding of ITIL-based service delivery principles and practices
  • Excellent communication and stakeholder management skills, with the ability to build trust and influence outcomes
What We Offer:

A competitive salary package, comprehensive benefits, and opportunities for personal and professional growth.

Our company values are centered around keeping everyone informed, aligned, supported, and rewarded for their performance. Some examples of this include:

  • Competitive salary package
  • All employees have access to training sessions and a library
  • Opportunities for personal and professional development with our mentoring program
  • Staff are encouraged to take advantage of social events and a great team culture

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