Personalized In-Room Dining Experience Specialist

5 days ago


Adelaide, South Australia beBeeDining Full time $70,000 - $90,000
Job Title: In-Room Dining Experience Specialist

About the Role
Pullman Adelaide is seeking a dynamic and customer-focused Food & Beverage Attendant (In-Room Dining Specialist) to join our team. As a key member of our food and beverage operations, you will be responsible for delivering exceptional in-room dining experiences to our guests.

Responsibilities
• Take accurate and courteous guest orders via phone or digital systems
• Prepare trays and trolleys according to hotel standards and guest preferences
• Deliver food and beverages promptly, ensuring presentation and service excellence
• Set up in-room dining experiences with attention to detail and guest comfort
• Clear trays and trolleys from rooms and corridors in a timely and discreet manner
• Maintain cleanliness and hygiene in all service areas
• Handle guest feedback and resolve issues with empathy and efficiency
• Collaborate with kitchen and service teams to ensure smooth operations

Requirements
• Certificate II or III in Hospitality (or equivalent)
• Responsible Service of Alcohol (RSA) certification
• Previous experience in food & beverage service or hotel room service highly desirable
• Clear, courteous communication, both verbal and written
• Customer Service Excellence, with the ability to anticipate guest needs and personalize service
• Ability to handle complaints or requests with professionalism
• Proven record for exceptional time management & multitasking while maintaining quality
• Sound understanding of food safety principles, allergens, and dietary needs
• Familiarity with POS systems and room service protocols an asset
• Discretion & Professionalism – Maintains guest privacy and delivers service with grace
• Team-Oriented – Works collaboratively with kitchen, housekeeping, and front office
• Adaptability – Handles high-pressure situations and last-minute requests with ease
• Presentation & Grooming – Maintains a clean, professional appearance at all times

What We Offer
As a Food & Beverage Attendant (In-Room Dining Specialist) at Pullman Adelaide, you will enjoy a competitive salary and benefits package, ongoing training and development opportunities, a supportive and inclusive work environment, and the chance to work with a dynamic team of passionate professionals. Join us and make a real difference in the lives of our guests.

Join Our Team

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