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In-Room Dining Specialist
2 weeks ago
You will play a vital role in providing exceptional food and beverage services directly to guests' rooms. As an In-Room Dining Specialist, your primary focus will be on delivering heartfelt hospitality experiences that exceed our guests' expectations.
Key Responsibilities:- You will take guest orders via phone or digital systems with accuracy and courtesy, ensuring seamless communication throughout the ordering process.
- You will prepare trays and trolleys according to hotel standards and guest preferences, paying close attention to presentation and quality.
- You will deliver food and beverages promptly, maintaining high levels of service excellence and ensuring a positive experience for our guests.
- You will set up in-room dining experiences with attention to detail and guest comfort, creating a warm and inviting atmosphere for our guests to enjoy.
- You will maintain cleanliness and hygiene in all service areas, adhering to strict health and safety protocols.
- You will handle guest feedback and resolve issues with empathy and efficiency, demonstrating a customer-centric approach to problem-solving.
- Certificate II or III in Hospitality (or equivalent) is essential for this role.
- A valid Responsible Service of Alcohol (RSA) certification is required.
- Previous experience in food & beverage service or hotel room service is highly desirable, but not necessary if you have the right attitude and skills.
- You must possess clear, courteous communication skills, both verbal and written, to effectively interact with guests and colleagues.
- Customer Service Excellence is crucial for this role, as you will need to anticipate guest needs and personalize your service to exceed their expectations.
- You will collaborate with passionate professionals who bring energy, ideas, and a little sparkle to every shift.
- You will be part of a culture that celebrates progress, performance, and perfectly poured barista coffee.
- A genuine opportunity to build a career with industry leading training opportunities makes this a great choice for those looking to grow and develop their skills.