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In-Room Dining Specialist
2 weeks ago
Join our team as a Food and Beverage Attendant and become the face of heartfelt hospitality. As an In-Room Dining Specialist, you will be responsible for delivering exceptional food and beverage experiences directly to guests' rooms.
Some key duties include:
- Take accurate guest orders via phone or digital systems with courtesy
- Prepare trays and trolleys according to hotel standards and guest preferences
- Deliver food and beverages promptly, ensuring presentation and service excellence
- Set up in-room dining experiences with attention to detail and guest comfort
- Clear trays and trolleys from rooms and corridors in a timely and discreet manner
- Maintain cleanliness and hygiene in all service areas
- Handle guest feedback and resolve issues with empathy and efficiency
- Collaborate with kitchen and service teams to ensure smooth operations
- Certificate II or III in Hospitality (or equivalent)
- Responsible Service of Alcohol (RSA) certification
- Previous experience in food and beverage service or hotel room service is highly desirable
- Clear, courteous communication, both verbal and written
- Customer Service Excellence, with the ability to anticipate guest needs and personalize service
- Ability to handle complaints or requests with professionalism
- Proven record for exceptional time management and multitasking while maintaining quality
- Sound understanding of food safety principles, allergens, and dietary needs
- Familiarity with POS systems and room service protocols is an asset
- A supportive work environment where you can grow and develop your skills
- Ongoing training and development opportunities
- A competitive salary and benefits package
- The opportunity to work with a dynamic and passionate team
