Fraud and Scams Specialist

3 weeks ago

Sydney, New South Wales, Australia Westpac Group Full time
About the Role

We are seeking a highly skilled Fraud and Scams Officer to join our team at Westpac Group. As a key member of our Corporate Services division, you will play a critical role in protecting our customers and the business from fraudulent activities.

Key Responsibilities
  • Customer Support: Handle inbound calls from customers regarding suspected fraudulent activities and scams, ensuring a high level of service and empathy.
  • Case Management: Investigate and resolve cases of fraud and scams by gathering information, documenting findings, and liaising with internal fraud teams and external stakeholders when necessary.
  • Prevention & Detection: Assist in identifying patterns of fraudulent behaviour, ensuring early detection, and minimizing financial losses to the business and its customers.
  • Process Adherence: Follow established fraud prevention procedures, ensuring compliance with regulatory and security standards.
  • Communication: Provide clear communication and updates to customers throughout the resolution process, ensuring transparency and a positive customer experience.
  • Continuous Improvement: Identify opportunities for improving fraud detection and prevention processes and suggest actionable insights to improve service delivery.
What We Offer
  • Dynamic Work Environment: No two cases are the same, offering you a stimulating and varied work experience.
  • Supportive Culture: Access to resources and guidance from a supportive team.
  • Hybrid Work Schedule: Monday to Friday between 8.00am – 8.00pm with some flexibility.
  • Professional Development: Opportunities for career growth and development within the Westpac Group.
Requirements
  • Experience: Previous experience within banking or financial services (desired).
  • Investigative Mindset: Strong analytical skills and ability to interpret information and make decisions.
  • Communication Skills: Excellent verbal, written, and interpersonal communication skills.
  • Computer Literacy: Ability to work with multiple systems with ease.

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