Restaurant Supervisor

3 weeks ago

Derwent Park, Australia Grupo Mantra Full time
About the Role

We are seeking a passionate and driven Restaurant Supervisor to join our team. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests and ensuring the smooth operation of our restaurants.

Key Responsibilities
  • Provide knowledgeable and friendly service to guests at all times.
  • Ensure all team members maintain smooth and efficient food and beverage service within their allocated section.
  • Assign team member allocation of duties and conduct pre-service and post-service briefings.
  • Support the Head of Department in ensuring that all team members receive a thorough induction and ongoing training.
  • Assist in conducting performance development appraisals and maintain par levels and order stock as required.
  • Monitor rosters and ensure the department is staffed appropriately and operating within budgetary guidelines.
  • Have an understanding of all licensing and operating legislation which affects the department.
  • Complete all operational reports on a daily basis.
  • Ensure food items offered in the outlet are of a consistent standard and provide feedback to the chef.
  • Establish and maintain open channels of communication between all departments.
  • Ensure the department is consistently ready for service at the scheduled operating times.
  • Perform the reconciliation of daily takings.
  • Ensure team members have a strong product knowledge of the ingredients, method of preparation and presentation of all items on the menu and buffet.
  • Ensure team members have strong product knowledge of all wine styles on the outlet wine list.
  • Ensure all opening and closing procedures are carried out to an acceptable standard.
  • Promptly report any maintenance work required in the proximity of the outlet to the Head of Department.
  • Assist guests with all enquiries and complaints and provide accurate information to guests about property facilities and features.
Requirements
  • The possession of a current RSA is essential.
  • A strong understanding of the day-to-day operations of running a restaurant.
  • A passion for sequence of service and a desire to create an amazing experience for every single customer.
  • A person who is both an invaluable team player as well as a well-rounded leader.
What We Offer

Base hourly rate $27.83 equivalent to $54,992.08 - $60,000 based on working days and penalties applicable as per the Hospitality Industry General Award.

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