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Bar Supervisor

2 months ago

Derwent Park, Australia Grupo Mantra Full time
Bar Supervisor Job Description

Accor is a world leader in the hotel industry, with a presence in 110 countries and over 5,000 hotels and 10,000 restaurants and bars. The group operates a diverse hotel ecosystem, featuring luxury and high-end brands, mid-range and economic offers, exclusive lifestyle concepts, venues for shows and entertainment, clubs, restaurants and bars, private residences, shared accommodation, concierge services, and co-working spaces.

We are seeking a skilled Bar Supervisor to join our team. As a Bar Supervisor, you will be responsible for ensuring the responsible service of alcohol procedures are practiced at all times. You will greet guests and escort them to tables, train and monitor Food and Beverage Attendants, and ensure service standards are met.

Key Responsibilities:
  • Ensure accurate recording and verification of Team Members' time records
  • Supervise all Team Members in all aspects of the daily operation of the outlet, providing necessary assistance where required
  • Ensure that approved service sequences and standards are established and maintained at all times
  • Maintain efficient operating procedures for the outlets' point of sale cashiering computer system, ensuring accuracy and balancing of till and the department cash float
  • Maintain a high level of cleanliness and care of all equipment and materials, and ensure security of the outlet
  • Promptly report any maintenance work required to the Manager and/or maintenance department
  • Maintain all outlet stock levels
  • Complete the Restaurant daily log book
  • Develop training plans and conduct on- and off-the-job training sessions for all outlet Team Members
  • Attend all scheduled food and beverage and other relevant meetings when required
  • Monitor outlets' manpower, payroll budget, control costs, and maximize profitability
  • Take extreme care with personal grooming in order to maintain a consistently high level of professional appearance and monitor service personnel's appearance and grooming
  • Punctual, efficient, and courteous at all times with guests and fellow Team Members alike
  • Aware of own work schedule and always provide adequate notice when circumstances prevent one from adhering to that schedule
  • Handle all guest complaints immediately, courteously, and satisfactorily
  • Greet all guests and escort them to their allocated tables when possible
  • Assist with conducting performance appraisals of subordinates as instructed
  • Other duties as may be prescribed from time to time due to operational needs
  • Monitor and maintain a beverage cost of no more than 30%
Requirements:
  • Hold a current RSA
  • Experience working in a food and beverage role, ideally in a busy and fast-paced environment
  • Possess an energetic and vibrant personality that engages guests to have a memorable experience at our venue
  • A person who is both an invaluable team player as well as a well-rounded leader
  • Have strong attention to detail and a keen willingness to learn

Base hourly rate $27.18, equivalent to $50,000 - $60,000 based on working days and penalties applicable as per the Hospitality Industry General Award