Luxury Client Relationship Specialist

2 weeks ago

Sydney, New South Wales, Australia beBeeRelationship Full time $65,000 - $95,000
Role Description

The Senior Client Advisor is a vital role that involves building meaningful relationships with new and existing clients, delivering a personalized experience, and achieving commercial success. The ideal candidate will be an expert in client engagement, service, and product knowledge, with a strong passion for fashion and luxury goods.

The Senior Client Advisor will work closely with the store management to ensure exceptional customer service, meet and exceed sales targets, and maintain a high level of product knowledge.

Responsibilities include:

  • Meeting and exceeding individual and store sales and other commercial KPIs
  • Providing a luxury service, demonstrating expertise in product, fashion, and styling
  • Supporting the Store Manager in dealing with customer complaints, when needed
  • Fostering team work and a positive work climate

Key Responsibilities

The Senior Client Advisor will be responsible for:

  1. Building meaningful relationships with clients
  2. Maintaining relationships with existing top clients and building a portfolio of new top clients
  3. Driving retention of clients by contacting them regularly and ensuring follow-up on sales or client requests

Personal Profile

A successful Senior Client Advisor will have:

  • A proven track record in delivering sales and exceeding targets
  • Previous experience in Clientelling
  • A strong interest in fashion, art, and culture
  • Strong product knowledge and good understanding of store retail operations

Measures of Success

Success in this role will be measured by:

  • Individual sales performance and KPI's (Appointments, UPT, ATV & AUR)
  • Service targets (Guest Experience, Net promoter score)
  • New client acquisition (conversion and retention)
  • Top clients portfolio

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