Airport Hospitality Ambassador
3 weeks ago
We are seeking a talented and enthusiastic Lounge Attendant to join our world-class Marhaba Lounge team at Melbourne Airport.
About the Role
This is an exciting opportunity for a customer-focused individual to deliver exceptional service to international travellers in a dynamic airport environment.
Main Responsibilities
- Welcome and assist international guests, ensuring a seamless and memorable lounge experience.
- Serve food and beverages, maintain lounge cleanliness, and handle guest inquiries with a smile.
- Uphold the highest standards of customer service in a fast-paced airport setting.
- Promote and maintain a positive company image (including grooming, behaviours and service)
- Comply with dnata Standard Operating Procedures and Policies
Key Requirements
- Ability to work a rotating roster, with 24/7 availability
- Must have a valid RSA (Responsible Service of Alcohol) certification or be willing to obtain one prior to commencement.
- Must have a Food Handling certification or be willing to obtain one prior to commencement.
- Previous experience in a hospitality, food and beverage, or customer service role is preferred.
- Strong communication and interpersonal skills.
- Ability to work flexible hours, including weekends, holidays, and shift work.
- Ability to lift and carry items up to 22kg and stand for extended periods.
- High attention to detail and a commitment to cleanliness and hygiene.
- Positive attitude, team player, and a passion for delivering exceptional guest service.
Benefits Package
- Award Rate Salary: Approximately AU$60,000 - AU$80,000 per annum, depending on experience.
- Opportunities for career development and advancement.
- Comprehensive training and induction program.
- Access to staff discounts.
At Marhaba Lounge, we pride ourselves on creating unforgettable experiences for travellers every day.
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