Airport Hospitality Ambassador
3 weeks ago
We are seeking a skilled Lounge Attendant to join our team at Melbourne Airport, VIC.
Award rate salary: $70,000 per annum.
Job Overview:
In this role, you will be responsible for delivering exceptional customer service to international travelers in a fast-paced airport environment. You will welcome and assist guests, serve food and beverages, maintain lounge cleanliness, and handle guest inquiries with a smile.
Main Responsibilities:
- Welcome and assist international travelers to ensure a seamless and memorable lounge experience.
- Serve food and beverages, maintain lounge cleanliness, and handle guest inquiries with a professionalism.
- Uphold the highest standards of customer service in a dynamic airport environment.
- Promote and maintain a positive company image by adhering to dnata's grooming, behaviour, and service standards.
- Comply with dnata Standard Operating Procedures and Policies.
Essential Criteria:
- Ability to work a rotating roster with 24/7 availability.
- Must have a valid RSA (Responsible Service of Alcohol) certification or be willing to obtain one prior to commencement.
- Must have a Food Handling certification or be willing to obtain one prior to commencement.
- Previous experience in a hospitality, food and beverage, or customer service role is preferred.
- Strong communication and interpersonal skills.
- Ability to work flexible hours, including weekends, holidays, and shift work.
- Ability to lift and carry items up to 22kg and stand for extended periods.
- High attention to detail and a commitment to cleanliness and hygiene.
- Positive attitude, team player, and a passion for delivering exceptional guest service.
Benefits:
- Award rate salary.
- Opportunities for career development and advancement.
- Comprehensive training and induction program.
- Access to staff discounts.
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