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IT Support Specialist

2 months ago

Melbourne, Victoria, Australia Axiom Technologies Full time

Axiom Technologies is a leading provider of IT services to medium to large-scale enterprises.

We are seeking a skilled and experienced IT Support Specialist to join our team.

Key Responsibilities:

  • Setup and configuration of all MAC OS systems
  • Knowledge in Zero Touch Deployment for MACs
  • Provide 2nd & 3rd Level Software Support
  • Knowledge of JAMF
  • Experience with JAMF self-service management and command-line
  • Imaging and reimaging of MAC's Laptops to latest OS Version
  • Diagnosing and Troubleshooting MAC related OS and Hardware problems
  • IMAC
  • Perform Software Installations on all Apple devices
  • Smart Hands Activities
  • Provide remote support for users traveling or at home.
  • Provide VPN support on Mac devices
  • Provide accurate asset information within the ticketing system to ensure an accurate asset database
  • Perform refresh of end-user devices in alignment with refresh schedules
  • Assist with Mac inventory activities as required weekly and monthly
  • Proper Documentation of End User Issues within Service Now
  • Backup and Restoration of End User Data
  • Create, modify, and maintain MAC processes and policies
  • Maintain an incident/IMACresolution/closure rate of 5+ tickets per day
  • Ability to work in Active Directory for Windows if needed
  • Ability to work within Service Now
  • Strong ability to interact with Customers
  • In-depth knowledge of: MAC/ Mac Support JAMF Support Apple Specialist MAC Operating systems
  • Strong Troubleshooting of Mac Hardware or Software environments
  • Experience in a similar role

Requirements:

  • JAMF Certification
  • 3+ years of relevant experience