Complaint Resolution Expert

Job SummaryWe're on a mission to create an inclusive economy where everyone succeeds.As a key member of our team, you'll be responsible for investigating and resolving complex customer and merchant complaints in a fair and timely manner.The RoleYou'll work closely with the Customer Service team to provide support for escalated complaints and prepare detailed...

Job TitleCustomer Experience Manager - Complaints ResolutionManage a team of specialists to resolve customer complaints efficiently and effectively.Job DescriptionThis role involves managing a team responsible for resolving customer complaints in the ANZ region. You will oversee a team of 5 specialists, ensuring that complaints are resolved promptly and...

About CbusCreated by workers, for workers, Cbus Super is one of Australia's most successful Superannuation funds. For almost four decades we've proudly represented those who help shape Australia, hard-working individuals who deserve to make the most of their retirement, no matter the industry. As an award-winning fund we've been recognised for the benefits...

Customer Focused Resolution SpecialistWe're seeking a skilled professional to support high-quality complaint resolution and regulatory compliance. This is a great opportunity to apply your technical expertise and help shape a customer-focused approach across our operations.As a key member of our team, you will contribute to the delivery of our strategy...

Dispute Resolutions Team Lead Job DescriptionAbout This RoleThis is an exciting opportunity for a skilled professional to lead the Dispute Resolutions Team and contribute to delivering exceptional customer outcomes.Key ResponsibilitiesTeam Leadership: Manage a team of specialists responsible for resolving EDR or external complaints, driving performance, and...

Occupation: Governance and risk managementLocation: Melbourne - CBD and Inner Metro suburbsReference: 307About UsThe Victorian Ombudsman exists in recognition of the imbalance of power between the individual and the State, and we aim to level the playing field and protect and promote human rights.In performing our functions under the Ombudsman Act, we...

Occupation: Governance and risk managementLocation: Melbourne - CBD and Inner Metro suburbsReference: 307About UsThe Victorian Ombudsman exists in recognition of the imbalance of power between the individual and the State, and we aim to level the playing field and protect and promote human rights.In performing our functions under the Ombudsman Act, we...

Complaint Resolution SpecialistWe seek a skilled Complaint Resolution Specialist to support our mission of delivering high-quality customer relations through policy, process, and compliance excellence.About the Role:Contribute to strategy development by providing policy, process, and compliance support aligned with regulatory standards.Maintain up-to-date...

Are you looking for a career opportunity in customer service?We are seeking a talented individual to join our Early Resolution team as a Customer Complaints Officer.In this role, you will be responsible for handling customer complaints and providing exceptional customer service through various channels.You will need to assess each complaint strategically and...

Dispute Resolution ProfessionalAs a dispute resolution professional, you will be part of an exceptional team that focuses on fair and timely complaint resolutions. You will adhere to regulatory guidelines and ensure that complainants receive the best possible outcomes. Your role will involve handling end-to-end complaints for a trustee office, overseeing...