Chief Patient Care Advocate

1 day ago

Sydney, New South Wales, Australia beBeeClinical Full time $115,000 - $130,000
Clinical Leadership Opportunity

The Virtual Health Clinical Lead plays a pivotal role in fostering a high-performing team and delivering exceptional patient care. This position requires a strong ability to provide direction, support, and education to clinicians within Virtual Health.

This role is crucial in ensuring the delivery of high-quality patient care through evidence-based guidelines and protocols. The successful candidate will drive continuous improvement and compliance with regulatory standards.

  • Improved patient care outcomes
  • Established evidence-based practices within Virtual Health
  • Enhanced program scalability and adaptability
  • Quality improvement within Virtual Health
  • Effective monitoring and evaluation of Virtual Health projects
  • Adherence to regulatory standards

Key Responsibilities:

  • Providing leadership and guidance to Virtual Health Clinicians (Registered Nurses and General Practitioners working across the GP Helpline and Healthdirect/NURSE-ON-CALL helplines)
  • Developing and implementing service plans that meet the needs of clients or patients in the practice setting
  • Acting as a role model in the provision of holistic care to patients or clients in the practice setting
  • Assisting in the management of action research projects and participating in quality assurance programs and policy development within the practice setting
  • Delivering direct and comprehensive nursing care and individual case management to patients or clients within the practice setting
  • Performing other reasonable Clinical Lead duties as directed by the Clinical Operations Manager

Requirements:

  • Must be located within Australia
  • Registered nurse with a minimum of 3 years of experience in the healthcare system and maintains an unrestricted registration as a registered nurse with AHPRA
  • Demonstrates a contemporary knowledge and experience of Healthdirect Virtual Health Services
  • Excellent communication skills to engage stakeholders effectively
  • Commitment to upholding high standards of patient care quality and compliance
  • Flexibility to adapt to changing priorities and environments
  • Demonstrates the ability to be client focused, responsive, flexible and committed to deliver quality services
  • Demonstrates interest in leadership roles, with an understanding of team management principles

Desirable Qualifications:

  • Demonstrates clinical experience and sound knowledge of quality culture and clinical governance methods and reporting commensurate with the role, including compliance assessment and auditing, collation and reporting of trends and Key Performance Indicators, and clinical risk management
  • Previous clinical experience and knowledge of accreditation processes for clinical employees in a healthcare setting with an understanding of clinical information systems such as Riskman
  • Commitment to staying updated on industry trends, best practices and emerging technologies in clinical program management and healthcare delivery

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