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Client Success Manager

2 months ago


Brisbane, Queensland, Australia Atturra Full time
About the Role

This is an exciting opportunity to join Atturra as a Client Success Manager, where you will play a critical role in driving strategic account development and client retention. As a key member of our team, you will be responsible for planning, developing, and implementing initiatives to enhance the client experience and drive business growth.

Key Responsibilities
  • Develop and execute account plans to drive subscription renewals, client satisfaction, and referenceability.
  • Partner with Account Managers to ensure seamless communication and issue resolution for assigned customers.
  • Maintain customer relations and satisfaction through proactive communication, issue resolution, and relationship-building.
  • Work with Marketing to develop and execute proactive communication strategies, webinars, and lead generation initiatives for the installed base.
  • Identify and develop opportunities to maximize passive revenue streams and drive sales operations efficiency.
Requirements
  • Bachelor's degree in business, IT, or a related field.
  • 2+ years of experience in business-facing roles, with a strong background in executive presentations, escalations, and client relationship management.
  • Excellent communication, presentation, and interpersonal skills.
  • Working knowledge of CRM packages, Excel, PowerPoint, and Word.
  • Strong organizational behaviors, including planning, follow-up, and people service aptitude.
About Atturra

Atturra is a leading advisory and IT solutions company, committed to delivering exceptional client experiences and driving business growth. We are passionate about playing an active role in addressing the digital skills gap and promoting diversity and inclusion.