Customer Service Representative

1 month ago


Melbourne, Victoria, Australia gorman Full time

Are you passionate about delivering exceptional customer service in a fast-paced environment?

About Factory X

Factory X is a leading Australian fashion retailer, renowned for its commitment to quality and innovation. As a Customer Service Representative, you will be an integral part of our dynamic team, working across all our brands.

Job Overview

We are seeking an experienced and enthusiastic individual to join our Customer Service Team. The successful candidate will provide top-notch support to our online clientele, ensuring a seamless and satisfying experience.

Key Responsibilities
  • Respond to customer inquiries via phone and email with professionalism and courtesy.
  • Resolve issues efficiently, using problem-solving skills and product knowledge.
  • Work collaboratively with the team to achieve sales targets and improve customer satisfaction.
Requirements
  • A strong passion for delivering excellent customer service.
  • Previous experience in a similar role or related field.
  • Excellent communication and interpersonal skills.
  • Ability to work under pressure and multitask effectively.
Preferred Qualifications
  • Knowledge of Zendesk, Magento, and Shopify.
What We Offer
  • A competitive estimated salary of AU$55,000 - AU$65,000 per annum, based on experience.
  • A positive and supportive work environment.
  • Ongoing training and development opportunities.


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