
IT Help Desk Professional
2 days ago
Job Title: Help Desk Specialist
About the Role:We are seeking skilled engineers to deliver onsite support services in various regions. The ideal candidate will have a strong background in IT and excellent communication skills.
Key Responsibilities:- Handle desktop/network issues promptly and efficiently
- Install and upgrade Operating Systems, ensuring seamless transitions
- Apply patches and updates to maintain system integrity
- Provide expert-level support for software and hardware break-fix situations
- Configure networks, with preference given to candidates holding CCNA or above certification
- Familiarize yourself with WiFi, LAN, WAN, switches, and routers, staying up-to-date with industry developments
- Install and administer MS Office applications, streamlining workflow
- Fully charged laptop with Windows 8 or 10, along with admin rights
- Cisco console cable (DB9 Rj45 or USB Rj45) with proper drivers installed
- Software tools: Putty, TeamViewer, TFTP server, facilitating remote support and troubleshooting
- Screwdriver set, internet data card, and other essential items
- Ability to console into Cisco routers using Webex, enhancing collaboration and problem-solving
Director
Job Function:Information Technology
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